Program Management specialist with extensive global experience across a range of industries, predominantly Telecommunications and Information Technology within Telcos and Banking. Accomplished in general management and portfolio/program/project/pmo management, organisational change management and quality management of large complex solutions and transformation programs with a focus on robust project governance, capability uplift and continuous improvement to ensure quality outcomes for stakeholder benefit realisation. Strategically minded driver and successful agent of business transformation and organisational and cultural change initiatives. Vision and proven ability to propose, champion and implement major programs involving comprehensive global stakeholder requirements gathering, impact assessment and change management, technology and process improvement, with a strong sensibility for effective communications at executive, organisational and operational levels. Acknowledged champion of customer issues and escalation resolution; being highly customer focused with a relentless drive towards continual improvement of the customer experience whilst building stakeholder satisfaction within global, regional and local environments. Skilled in management of and negotiation with multi-cultural customers and vendors, with a strong appreciation of the sensitivities and complexities therein, and where regulatory and political challenges require negotiation and resolution, both within organisations and across geographical locations. Successful manager of specialist and generalist teams of varying size, skill sets and locations.Excellent leadership and motivational abilities, with highly effective communication skills, and an ability to quickly identify team / organisational capability gaps, create purposeful role definitions and effective standards and procedures to enhance or significantly improve individual and team satisfaction and performance.