· Maintain overall IT infrastructure in the Americas (Servers, switches, routers, etc..), keeping systems patched & up-to-date.· Support the IT staff at all BU America’s locations with maintaining their IT infrastructure supporting their end-users.· Disaster recovery plans are developed and maintained.· Lead in making decisions for which IT solutions to use, planning and implementing these solutions.· Decisions on which vendors to use for IT hardware, software, and services.· Decisions on how to solve problems and prioritize tasks.· The only decisions that need direct approval are decisions on where money is involved or where established standards will not be followed.· Maintain IT licensing & compliance.· Interpret Eberspaecher-Germany policy and create policy for all of Eberspaecher.· Creating purchase requisitions for the purchase of IT hardware, software, and service

• Manage and deploy security patches using Ivanti Patchlink• Managed user access through the change control process• Migrate from Orion to Zabbix and troubleshoot any communication issues• Install and triage any issues related to Splunk and Crowdstrike• Coordinate ticket resolution during OnCall rotation with offshore resources

• Schedule and Lead Application Update Deployments• Create & Maintain software and Patch Deployments• Work with vendors for SQL Database issues• Responsible for Plant Software / Hardware upgrades from legacy software/hardware to current Supported OS & Software Version• Support Production Web-based Application

• Identify over 2800 users within 2 months that needed to be updated or removed per security policies.• Create user IDS that required elevated access in each domain.• Generate Access groups and delegated domain access per guidelines.• Translate business requirements into technical solutions.• Manage technical projects for application and infrastructure environments.

• Maintained over 200 machines within the organization and created software repository to obtain required applications to increase productivity.• Created password tool that changed every 24 hours by deploying LAPS.• Designed custom application packages for distribution through SCCM.• Ensured software compliance was maintained for all supported systems.

• Assisted with system management, security, resource monitoring, performance tuning, and customer support.• Implemented and maintained backend systems including Windows and VMWare servers.• Provided technical assistance on architecting solutions in supported areas.• Maintained technical documentation related to complex tasks and projects.

• Developed and implemented new system functionality in accordance with company requirements.• Troubleshooted PC and network software applications for end users.• Maintained software license inventory and verified compliance. • Supervised and coordinated installation of data and voice cabling.