Luis J. Borgos Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Ability to utilize and leverage my team to create an above and beyond customer experience through strong visual merchandising, customer service, and profitable sales growth. Proven ability to Network, Motivate, Recruit, Train, and Develop Strong leaders in leading to promotions within the company.

Orlando, Florida Area

• Top 100 Store, Brand Ambassador and Leader of all store business, customer focused store experience,and visual merchandising presentations to appeal to every guest. • cut shrink loss 37% • Profitable Sales Growth of 78% since taking over in 2019• Overall passion in team building through networking, recruiting, inspiring, retaining, and developing top talent.• Attained Store Peak volume of 2.7 million largest growth in 5 years.

Orlando, Florida

• 2018 Westfield store of the Year • 2018 Manager of the year • Coached and developed the top clientele store in the U.S. A highly productive sales driven team with an emphasis of a customer first level experience• Sales increase of 2% 2017 18% • 1% increase in 2018 • Conversion increase of +45% in 2 years• Top ADS Store in the US increased +27% in 2 years • Top Company Secret Shop Average 100% in 2 years • Shrink Percentage 0.02% In 2 years • Proper staffing through networking, recruiting, ensuring consistency, accountability, and motivating.

Orlando, Florida

• Second in command of store operations, staff development, and recruiting, • 2015 Top sales increase +5% ( -8% in traffic)• 2016 Top sales increase + 2% -12% in traffic)• Top Sales increase +2% • Managed 15 Employees • Above and beyond level of service and product knowledge. • Responsible for opening and closing down registers, inventory control, setting sales goals, store operations, delegating task, visual merchandising, and staff scheduling.

Orlando, Florida

• Managed 20 Employees • Second in command in Managing Sales Associates, sales floor, assisting customers with proficient level of service and product knowledge.• Increased conversion by 6%• Top Shrink store in the District • Top Overall sales in 2015. +20% • Responsible for Maintaining sales quotas, setting sales goals for employees, as well as in charge of setting employee schedules, loss prevention

Orlando, Florida Area

• Sales Floor Brand ambassador• Customer first level of service• Staff Accountability• Operations • Visual Merchandising• Maintain Sales Quotas

Altamonte Springs, Florida

Stock lead for high volume location in charge of effective shipment processing, organize stock room to company standards , inventory control, and loss prevention operations.

Longboat Key, Florida

Supply excellent customer service and Golf related services to Members and Guest. Greeted members upon arrival with golf equipment set on a club golf cart, Cleaned and stored golf clubs in storage after members and guest were done golfing. Schedule maker for Golf Services Staff and Set up tee times for walk in golfers.

Bradenton, Florida

Assisted customers with products, completed transactions, managed displays and stocked back room inventory.

Bachelor Of Applied Science - Basc, Sports And Exercise Science

Associate Of Arts (A.A.), General Studies

Surgical Technology/Technologist

High School Diploma