Latrisha Batten-Phillips Email & Phone Number

Albany, GA, US

United States

• Leads the learning management systems (LMS) and online instructional programs for the entire university (students and faculty), ensuring smooth operation and high-quality delivery
• Plans and develops university-wide technology-enhanced training and support materials
• Introduced the new online learning platform to several and increased the use of online learning tools by 30%
• Triages calls and delivers quality customer and technical support to customers via phone, chat, email, and queue-based support systems (Samanage/Zendesk)
• Processes customer, cross-functional team, and intra-team data
• Develops proposals on the efficient utilization of online platform systems and software and share proposals with personnel in support of program management, driving optimization and efficiency

Albany, Georgia Area

• Provided administrative support to the Vice President of Institutional Advancement and staff through the management of operational duties and program analytical functions
• Managed confidential financial data for payments and donations; administered payment verification to avoid fraud within stakeholder accounts
• Developed, maintained, and operated databases and Excel spreadsheet software for input, retrieval, sorting, and revision of standard and special reports
• Administered pre-award, post-award, and closeout of all departmental scholarship contracts
• Used strategic planning techniques to organize, prepare, input, and extract data for projects