Latrisha Batten-Phillips Email & Phone Number

Albany, Ga, Us

United States

• Leads the learning management systems (LMS) and online instructional programs for the entire university (students and faculty), ensuring smooth operation and high-quality delivery• Plans and develops university-wide technology-enhanced training and support materials • Introduced the new online learning platform to several and increased the use of online learning tools by 30%• Triages calls and delivers quality customer and technical support to customers via phone, chat, email, and queue-based support systems (Samanage/Zendesk)• Processes customer, cross-functional team, and intra-team data• Develops proposals on the efficient utilization of online platform systems and software and share proposals with personnel in support of program management, driving optimization and efficiency• Completes daily meetings, scheduling, seating arrangements, and other basic call center duties such as answering customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports errors

Albany, Georgia Area

• Provided administrative support to the Vice President of Institutional Advancement and staff through the management of operational duties and program analytical functions• Managed confidential financial data for payments and donations; administered payment verification to avoid fraud within stakeholder accounts• Developed, maintained, and operated databases and Excel spreadsheet software for input, retrieval, sorting, and revision of standard and special reports• Administered pre-award, post-award, and closeout of all departmental scholarship contracts • Used strategic planning techniques to organize, prepare, input, and extract data for projects