Louis Cheung Email & Phone Number

40 Worth St, New York, NY 10013

• Diagnose & resolve hardware, software & end user problems.
• Act as the first point of contact for IT & technical queries.
• Support the development of the infrastructure and systems to meet the company’s needs.
• Work within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Participate in the rollout of software updates and patches as well as periodic workstation refreshes.
• Configure and manage backup & restore procedures for various physical and virtual servers.

40 Worth St, New York, NY 10013

• Assist helpdesk staff with support request and task from end users (500+) in a Microsoft Windows and Dell environment.
• Assist with Deployment of Windows 7 and Office 2010
• Travel to any one of the 19 Legal Services NYC offices to provide onsite support for hardware or software issues including new equipment setup.
• Some tasks in Active Directory

Flushing, NY

• Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies and/or adjusted errors
• Disposed of damaged or defective items, or returned items to vendors
• Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter

Flushing, NY

• Adapted teaching methods to meet students' varying needs and interests
• Prepared materials and classrooms to assure fun class activities
• Established and enforced rules for behavior and procedures among the students

NY, NY

• Ensure Customer satisfaction, served over 100 customers per day
• showed an understanding of customers’ complaints and help resolve any issues that arise
• be able to recalled the details of each order and match the food or drink orders to customers
• Spend hours on their feet carrying heavy trays, dishes, and drinks.

Education record

▪ Hands-on instruction that thoroughly cover core competencies: network, hardware, security, software, server, virtualization, management.

General Diploma