Louis Cheung Email & Phone Number

40 Worth St, New York, Ny 10013

• Diagnose & resolve hardware, software & end user problems. • Act as the first point of contact for IT & technical queries. • Support the development of the infrastructure and systems to meet the company’s needs. • Work within a TCP/IP network environment, including DHCP, DNS and Ethernet. • Participate in the rollout of software updates and patches as well as periodic workstation refreshes. • Configure and manage backup & restore procedures for various physical and virtual servers. • Create and maintain Active Directory accounts and troubleshoot Microsoft Outlook 2010 issues. • Provide secondary support for LAN administration. • Assist with training of new staff as needed. • Deploy new hardware, server backups & evaluate new software & security risks. • Use the helpdesk ticketing system to document problems, troubleshoot steps and verify problem resolution and run performance reports.

40 Worth St, New York, Ny 10013

• Assist helpdesk staff with support request and task from end users (500+) in a Microsoft Windows and Dell environment. • Assist with Deployment of Windows 7 and Office 2010 • Travel to any one of the 19 Legal Services NYC offices to provide onsite support for hardware or software issues including new equipment setup. • Some tasks in Active Directory

Flushing, Ny

▪ Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies and/or adjusted errors▪ Disposed of damaged or defective items, or returned items to vendors▪ Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter

Flushing, Ny

▪ Adapted teaching methods to meet students' varying needs and interests▪ Prepared materials and classrooms to assure fun class activities▪ Established and enforced rules for behavior and procedures among the students

Ny, Ny

▪ Ensure Customer satisfaction, served over 100 customers per day▪ showed an understanding of customers’ complaints and help resolve any issues that arise▪ be able to recalled the details of each order and match the food or drink orders to customers▪ Spend hours on their feet carrying heavy trays, dishes, and drinks.

Education record

▪ Hands-on instruction that thoroughly cover core competencies: network, hardware, security, software, server, virtualization, management.

General Diploma