Lisa Caldwell Email & Phone Number

Vf Corporation, Human Resources

Coordinate, track, and provide onsite support for Executive Leadership programs

Greensboro/Winston-Salem, North Carolina Area

• Volunteer associate, assisting women from all socio-economic backgrounds with finding resources to assist them with life challenges• Mentors women on how to make effective and positive changes in their situation • Hands-on involvement with research, data-entry, and fund-raising efforts

• Co-chair of fund-raising community event to benefit medical fund for sick and injured animals at the GCAS• Assisted in development and marketing of grass-roots organization: Food For Paws• Continued involvement as a volunteer with the organization

Supervised 6 regional full-service travel centersMentored Branch Managers in effective customer service and supervisory skills, resulting in high customer service survey scores (obtained total 3.7 score out of possible 4.0)Exceeded direct profitability goals in 2007 and 2008 by effective cost containment and increase in agent productivityCompleted 2 office consolidations resulting in $250K in savingsEarned reputation as a manager who consistently maintained high employee retentionExceeded company goal on annual employee engagement survey score for direct reportsMet budget goals even during transition year of acquisition by Carlson Wagonlit Travel

Oversaw all operational aspects of two local offices with combined 42 employees. Responsibilities included hiring, training and budgeting.

Trained new agents as well as conducted ongoing training for existing staffIdentified specific training needs and created/maintained appropriate curriculumInstructed new hires as well as existing employees in one-on-one as well as group training venuesReduced costs due to agent error and increased employee retention

Bachelor Of Arts, Early Childhood Development

Bachelor'S Degree