Leonardo Levi Email & Phone Number

Vitoria, Brazil Metropolitan Area

- Strategic SAP Leadership: Lead the vision and execution of SAP S/4HANA solution architecture for high-value clients, translating business objectives into actionable SAP strategies.- Client-Centric Engagement: Cultivate relationships with senior client stakeholders, identifying unique business challenges and presenting tailored SAP solutions that align with long-term goals.- High-Impact Demonstrations: Drive effective SAP S/4HANA product demonstrations that highlight the platform’s strategic value, facilitating executive buy-in and showcasing competitive differentiation.- Cross-Functional Collaboration: Partner with technical experts and executive stakeholders, ensuring cohesive solution delivery aligned with organizational and client objectives.- Market Analysis: Continuously monitor SAP’s competitive landscape, keeping Megawork at the forefront of industry trends and differentiating SAP S/4HANA’s value propositions.

Brasil

• Operational Excellence: Managed service delivery for high-profile clients, aligning operational activities with client expectations and exceeding service level agreements. • Financial Accountability: Oversaw budgeting and resource allocation, driving cost-efficient operations while maximizing service value. • Process Innovation: Spearheaded continuous improvement initiatives, enhancing internal processes and achieving significant cost efficiencies. • Client Relationship Management: Built and maintained long-term relationships with key clients, delivering service insights and strategic recommendations for ongoing support needs.

Goiânia, Goiás, Brazil

• Program Management: Directed multi-departmental SAP sustainment programs, focusing on areas such as FI, CO, MM, PP, PM, QM, and SD, and ensuring projects were delivered on time and within budget. • Stakeholder Engagement: Provided regular updates to senior leadership, aligning project outcomes with organizational goals and addressing key stakeholder expectations. • Quality Assurance & Testing: Established and executed comprehensive testing protocols in partnership with business units, achieving a seamless transition from development to production.

Goiânia E Região, Brasil

• Leadership in Product Deployment: Led deployment of advanced voice and data solutions for corporate clients, managing both client-facing and technical teams to ensure successful project outcomes.

Goiânia E Região, Brasil

Responsible for the service processes of Claro's Fixed Telephony product.Perform daily maintenance on the procedures followed by the operation during service.Analyze service performance in relation to goals and planning.Analyze the performance of Claro's Fixed business in service, acting as the focal point for Brasil Center Goiânia with the solutions team and Claro product management for any necessary communications.Monitor service quality indicators, analyze reports, create action plans, engage support areas to ensure improvements in indicators.Analyze calls, identify specific training needs, and request the creation of training materials. Oversee execution of refresher training by training analysts.Monitor the systems used to assess their performance and propose new solutions to enhance service delivery.Produce weekly reports on service operation monitoring for Solutions Management and Claro relationship management.

Goiânia E Região, Brasil

Conduct technical proficiency training for representatives to ensure proper customer service.Provide refresher training on procedures during service interactions.Develop training materials and monitor calls to ensure the quality of service for the specific product.Experience in inbound customer service teams using strategies like Customer Service (SAC), Callback, and Retention.Service domain: Alternative plans utilizing Embratel's 21 service.

Goiânia E Região, Brasil

Supervising teams handling international services for Embratel and providing technical support for both Embratel and Telmex. Key responsibilities include:Analyzing service delivery and its alignment with the business.Engaging with corporate clients using advanced voice and data products, resolving conflicts and critical cases, and interacting with Network Quality Maintenance Centers (National and International). Managing SLAs and the escalation of national and international incidents.Resolving conflicts and critical situations in both business and personnel management.Providing support to the service team with procedures.Monitoring and ensuring service quality.Ensuring the team's presence and adherence to planned schedules.Monitoring and ensuring team productivity indicators.I've worked with both inbound and outbound service, operating within service strategies such as: Customer Service (SAC), Call Completion Service, Interpreter Service, International Technical Support, and Back Office.

Master'S Degree, Neuroscience, Cognitive Neuroscience

Master Of Business Administration (Mba), Gestão De Projetos

Tecnólogo, Análise De Sistema

Licenciatura, Letras