Lisa Carlin

Lisa Carlin Email and Phone Number

Director, Brand and Creative @ Epsilon
Lisa Carlin's Location
Chicago, Illinois, United States, United States
About Lisa Carlin

I learned early on in my career that what motivates me is finding a better way. Whether I’m striving for effective project management, flawless execution, successful collaboration or operational scalability, I’m always driven to improve processes and increase my team’s potential. As an experienced professional specializing in operational excellence, I’ve always chosen to work for brands that motivate and inspire me. Most recently, I’ve had the pleasure of bringing my talents to the entertainment industry. Outgoing, friendly and approachable are adjectives my colleagues use to describe me. As a cross-team leader, I have a passion for developing strong partnerships with my peers, supervisors, clients and customers. I find nothing more rewarding than creating professional and personal connections that follow throughout my career. I truly love building teams and reaching success after success with them. My team members are strengthened through consistent training, coaching, leadership and feedback, and their career growth and promotions are among my greatest accomplishments.

Lisa Carlin's Current Company Details
Epsilon

Epsilon

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Director, Brand and Creative
Lisa Carlin Work Experience Details
  • Epsilon
    Director, Brand & Creative
    Epsilon Oct 2015 - Present
    Irving, Texas, Us
  • Redbox
    Sr. Manager, Marketing Operations
    Redbox Jun 2013 - Aug 2015
    Oakbrook Terrace, Illinois, Us
    * Manage a brand budget of $3MM.* Lead a team of three in a matrix environment of 10+ teams to effectively collect business requirements, project manage, and influence and deliver on marketing initiatives for 150 projects per quarter.* Standardized project processes by 30% by removing inconsistencies and creating a stable, forward-looking environment, which ensured flawless executions of all marketing projects, including a brand refresh and mobile-responsive website launch. 
  • Redbox
    Sr. Manager Of Partner Relations And Customer Success
    Redbox Aug 2012 - Jun 2013
    Oakbrook Terrace, Illinois, Us
    * Presented with the quarterly President’s Award for exemplary performance and achievements in customer success.* Single-handedly onboarded and trained all new clients, driving $500K (~75K tickets) in inventory. * Managed the successful launch of two beta markets, with 55 signed ticketing partners. * Identified 100+ business needs while balancing immediate and long-term strategies from my clients’ product feedback. In turn, worked cross-functionally with QA, technology and product to document requirements and obtain scope clarity.
  • Hightail
    Senior Manager Of Marketing And Sales Operations
    Hightail Jun 2010 - Aug 2012
    San Mateo, California, Us
    * Managed contract negotiations, integration and training of seven systems, which led to operational efficiencies of approximately 30% per system within the sales and marketing channels. * Managed inside Sales team of 10 to 60% year-over-year growth in the absence of head of sales, while exceeding my departmental KPIs by 10%.
  • Ticketmaster
    Director Of Call Center Operations
    Ticketmaster Dec 2008 - Jun 2010
    Beverly Hills, California, Us
    * Conceived and led wellness initiative, which increased employee retention and reduced turnover rate to less than 2% per quarter.* Directly responsible for the professional development of three managers, five supervisors and more than 60 representatives.* Escalated critical issues and implemented strategies for the timely resolution of the NFL Ticket Exchange platform, which prevented the loss of $3MM in ticket inventory.
  • Ticketsnow.Com
    Director Of Operations, Customer Care
    Ticketsnow.Com Dec 2003 - Dec 2008
    * Provided subject-matter expertise to a cross-functional team that included Business Development, Product Management, Engineering, Marketing and Customer Support teams, for the creation of new platforms and programs.

Frequently Asked Questions about Lisa Carlin

What company does Lisa Carlin work for?

Lisa Carlin works for Epsilon

What is Lisa Carlin's role at the current company?

Lisa Carlin's current role is Director, Brand and Creative.

What is Lisa Carlin's email address?

Lisa Carlin's email address is lc****@****dia.com

What is Lisa Carlin's direct phone number?

Lisa Carlin's direct phone number is +163020*****

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