Lori Carson Email & Phone Number

United States

Augusta, Georgia, United States

Direct leadership of 4 managers overseeing inpatient, outpatient, ER and surgical registration, financial counseling, data analysts, and switchboard.

North Augusta, South Carolina, United States

Sweet & Sassy Handmade Cards & Crafts

Augusta, Georgia, United States

• Direct leadership of three managers overseeing 50 associates in Revenue Cycle Education, Patient Access Analysts, Financial Counseling, Direct Admissions, Labor & Delivery, and Switchboard.
• Provide guidance for all educational materials, onboarding Revenue Cycle Associates, and updates on process, policy, and insurances.
• Actively work with staff to implement new edits in various systems to catch and reduce errors prior to billing.
• Review and analyze denials for root cause and develop training or system enhancements to reduce them.
• Maintain all Revenue Cycle Policies.
• Maintain budget and monitor staff overtime.

Gwinnett County, Georgia, United States

• Educate students on spelling, grammar, and language rules through a developmentally appropriate curriculum.
• Help develop strong verbal and written communication skills by leading students through listening, speaking, reading, and writing activities.
• Adapt teaching methods and instructional strategies to promote learning in students of differing skill levels.
• Communicate objectives for all lessons, units, and projects to students and parents in a clear and effective manner.
• Attend a variety of professional development workshops centered on learning goals, classroom management, student motivation, and engaging learning activities.
• Exceeded goal (74%) by reaching 81% of students at a proficient level.

Lawrenceville, Georgia

Supported testing and development of interfaces for Cerner implementation with downstream ancillary systems.Directed and managed the testing process including script building, execution, and issue resolution for Cerner implementation.Supported implementation of Cerner, including FirstNet, PharmNet, RadNet, SurgiNet, PathNet, Ambulatory and.

Lawrenceville, Georgia, United States

Directed training for Patient Access, Patient Financial Services, Preauthorization, and Scheduling.Developed training materials for Revenue Management Division.Delivered training on all applications used across multiple departments and facilities.Provided feedback to Revenue Management Leadership on quality.Managed training and quality staff.Worked with.

Lawrenceville, Georgia, United States

Supported and maintained all systems used by the Revenue Management Staff.Handled all system upgrades and new system implementations.Customized and made program changes to applications based on department and end-user needs.Responded to all requests for assistance after hours and weekends to ensure maximum system availability.Utilized change management.

Norcross, Georgia, United States

Worked with Director to implement performance metrics and reporting as well as call center design and development.Worked with Manager to develop scripts and templates for customer service via telephone and email.Managed team of four specialists dedicated to catching fraudulent transactions and special projects.Modified and directed project plans to meet.

Worked with SoftPay and EasyPay

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations, 4.0

Activities and Societies: National Society of Leadership and Success, Alpha Sigma Lambda (National Honor Society), Delta Mu Delta.

Associate Of Science (A.S.), Information Technology, 4.0

Activities and Societies: National Society of Leadership and Success, Alpha Sigma Lambda - National Honor Society