Luc Casterman

Luc Casterman Email and Phone Number

Certified coach and trainer in the retail business. Sales efficiency through customer experience. @ one2many sprl
Brussels, BE
Luc Casterman's Location
Brussels Metropolitan Area, Belgium
Luc Casterman's Contact Details

Luc Casterman work email

Luc Casterman personal email

n/a
About Luc Casterman

Trainer and certified coach for 17 years, I help Belgian and French retail players to increase their sales and the customer satisfaction rate .To achieve these concrete results, I include various personal development tools in my training and coaching.My promise:Empower your employees with the tools for successful sales.And, a successful sale, in my view, is when the customer is more eager to buy (pull) rather than the sales person want to sells (push).My objective:help sales persons to become aware of the importance of verbal and non-verbal communication during a sale conversation, teach the appropriate techniques and then coach them in the field for skills optimisation.My expertise:train with humor, coach in benevolence and continue to learn to transmit always better.My belief:selling is rarely something innate. It is an art that can be learned and mastered. Training and practicing are the solutions to get there.Active for 12 years as a trainer, I train an average of 800 sales persons per year for brands such as Apple, Microsoft, Google, HP and for retailer brands such as Vanden Borre, Media Markt, Carrefour, Krëfel, Switch, Lab9, .. .Certified coach since 2018, I am now completing my training more and more with field coaching.My clients say about me:"Our groups of sales persons are in good hands with Luc""I (a participant) have just discovered what the real skills of good sellers are. I can't wait to apply them as soon as possible""The DISC method and NLP really help sell better. I would never have discovered it without this training.""When is the next training?"and my favorite quote ... "If it's Luc the trainer, then I sign up!"I train and coach indifferently in French, Dutch and English.

Luc Casterman's Current Company Details
one2many sprl

One2Many Sprl

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Certified coach and trainer in the retail business. Sales efficiency through customer experience.
Brussels, BE
Website:
one2many.be
Employees:
1
Luc Casterman Work Experience Details
  • One2Many Sprl
    Certified Coach And Trainer In The Retail Business. Sales Efficiency Through Customer Experience.
    One2Many Sprl
    Brussels, Be
  • One2Many Sprl
    Certified Coach & Trainer In The Retail Business. Sales Efficiency Through Customer Experience.
    One2Many Sprl Feb 2008 - Present
    Braine-Le-Château
    one2many offers a large catalog of training and coaching sessions to help you achieve your objectives in terms of sales, customer satisfaction, ... but also to increase the satisfaction of your staff.* From scratch creation of trainings & coaching session for individuals & teams.* Sales & Products training for retailers (MediaMarkt, Vanden Borre, Krëfel, FNAC, Cora, Independent, ...) where the main goal is to highlight the advantages for the customers to sell better, meaning improving the customers experience for the customer and the sales person .* Coaching for enterprise & private* Sales Manager or Key Account Manager ad-interim for vendors active in the retail businessCurrently, we are working on missions for Apple (Belgium & France), Philips, Nest (Belgium & France), Microsoft, HP, LG, Acer, Asus and making customized trainings directly for retailers like Vanden Borre & Media Markt
  • Teach-Up.Solutions
    We Coach And Train, You Realize Your Objectives
    Teach-Up.Solutions Aug 2018 - Present
    Région De Bruxelles, Belgique
    Un large catalogue de formations pour tout public, suivi par du coaching.Prendre le temps de se poser, de se former, de (se faire) coacher et de profiter de chaque opportunité de la vie. Teach-up.solutions vous propose un mix intéressant entre formations et coaching. Pas de barrière que des possibilités pour avancer pas à pas dans nos vies quelles soient privées, professionnelles, trop mixtes ou pas assez mixtes.
  • Apple On Behalf Of One2Many Srl
    Apple Certified Sales Trainer
    Apple On Behalf Of One2Many Srl Mar 2008 - Present
    Belgium / Luxembourg
    Authorized & certified Sales Trainer for Apple courses (including product & sales knowledge).Trainings are conducted in French, Dutch or English.
  • Think And Go
    Master Trainer
    Think And Go Mar 2008 - Present
    Belgique
    Mission based products & sales trainings. Improve the sales skills of newly hired persons.
  • Reload Belgium
    Volunteer Coach
    Reload Belgium Jul 2021 - Jul 2023
    Belgique
    ▶ ️ In 2019, Wallonia totaled 2932 bankruptcies. At the national level, 11,817 companies filed the balance sheet (+ 10.3% compared to 2018). This without counting on the Covid crisis that has been affecting entrepreneurs for several months: mid-August, 30% of the companies surveyed felt that bankruptcy was possible, likely, even very likely.Despite the evolution of mentalities, bankruptcy remains stigmatizing and the initiatives that exist focus mainly on the financial, legal and economic aspects.✅ Reload Belgium aims to provide a personalized framework based on the psychological and personal consequences of bankruptcy: degraded self-image, look at others, difficulties to revive ...Goal ? Stroke the negative spiral and promote a constructive approach and posture.Thanks to its volunteer networks, Reload accompanies free entrepreneurs in bankruptcy to revive in a new entrepreneurial or salary project.Reload offers an approach and tools to get out of the dead ends and bounce back to get better.✔️ individual coaching: break the isolation and identify the needs by individual and custom support by a professional coach✔️ Codevelopment groups: stimulate sharing and providing solidarity in active mode within a group of entrepreneurs living a similar situation✔️ Personalized Training: Prepare the rebound by adapted and specific training such as leadership, personal marketing, business management, ...✔️ mentoring: maintain benefits and be stimulated thanks to the network of a mentor dedicated to the rebound contractorReload reaches your hand to the self-employed from Belgium, regardless of their profession, and who are prey to bankruptcy or at the cessation of activities.www.reloadbelgium.org
  • Google On Behalf Of Bloovi Me
    Trainer & Coach @Google Digital Atelier
    Google On Behalf Of Bloovi Me Apr 2018 - Dec 2018
    Becentral
    Make an appointment & visit us @BeCentreal (Bxl Central Station).Follow one of our training or coaching session for starters and business owners at Google Atelier Digital in Brussels. Together with the other trainers & coachs, we will advice inform you the best way we can!
  • Foster & Little
    Business Partner & Trainer
    Foster & Little Mar 2017 - Aug 2018
    Région De Bruxelles, Belgique
    Méthode DISC appliquée aux vendeurs et managers en retail.
  • Microsoft - Online Service Group (Aka Msn)
    Marketing Director
    Microsoft - Online Service Group (Aka Msn) Jan 2007 - Jan 2008
    Market the microsoft online products and services like MSN.be, Windows Live Messenger, Windows Live Hotmail... and many other :)Manage the Marketing team and marketing budgets
  • Microsoft Belux
    Information Services Lead Msn.Be
    Microsoft Belux Apr 2006 - Jan 2007
    Manage the team in charge of MSN.beManage the content & the budgets for MSN.beManage relationships with content partners.
  • Microsoft
    Xbox & Games For Windows Product Manager
    Microsoft Jul 2004 - Apr 2006
    * Promote and evangelize the channel to push the Xbox console* Set up of marketing actions to increase our share of voice in the media and in the press* Manage all the Press relations regarding Xbox and Xbox 360* Manage & coordinate the launch of the new Xbox 360
  • Microsoft Belgium
    Product Manager Pc & Mac Segment, Home & Entertainment Division
    Microsoft Belgium Aug 2000 - Jul 2004
    * Management of a full range of products sold by the Retail (Windows, Office, keyboards, mice, PC Games, Consumer Software, Office for Mac, …)* Setup of marketing activities, promotions, bundles, communication, contacts with the press to increase the sales numbers* Daily contacts with the IT distributors, retail channel and MS European Operations center to organize and optimize the business.
  • Stepstone
    Marketing Director
    Stepstone May 2000 - Aug 2000
    * Head of the Marketing during the launch of the company in Belgium * Website: creation of the site and of the co-branding offers, * Management of the communication budgets: outdoors, TV spots, direct mailings
  • Wanadoo
    Marketing & Sales Manager
    Wanadoo Sep 1997 - Apr 2000
    * Head of the Marketing & Sales strategy for the launch in order to promote Wanadoo as a new brand in Belgium (After that France Telecom has bought EuroNet Internet)* Head of the Sales Team (10 People): Sales of connections products and services* Head of the Wanadoo portal website (6 People): content definition and buying, co-branding actions * Head of the Communication budget: Tv, radio, outdoors, web advertising,
  • Sony Belgium
    Product Support Engineer
    Sony Belgium Jan 1993 - Sep 1997

Luc Casterman Skills

Online Advertising Management Marketing Strategy Sales Training Crm Retail Product Marketing Negotiation Product Management Coaching Sales Management Telecommunications Market Planning Marketing Strategy B2b Account Management Online Marketing E Commerce Business Development Business Strategy Marketing Communications Digital Marketing Marketing Management Entrepreneurship Start Ups New Business Development Video Games Multi Channel Marketing Strategic Partnerships Mobile Devices Email Marketing Digital Strategy Key Account Management Social Media Marketing Btob Formation Gestion De Compte

Luc Casterman Education Details

Frequently Asked Questions about Luc Casterman

What company does Luc Casterman work for?

Luc Casterman works for One2many Sprl

What is Luc Casterman's role at the current company?

Luc Casterman's current role is Certified coach and trainer in the retail business. Sales efficiency through customer experience..

What is Luc Casterman's email address?

Luc Casterman's email address is lu****@****many.be

What schools did Luc Casterman attend?

Luc Casterman attended Insights Discovery, Institut Milton H. Erickson De Belgique, Centre Amphibie, Coaching Ways (Certified By), Aec-Disc, Ressources Formation, Institut Ressources Formations Pnl, Cfip, Institut Ressources Formations Pnl, Institut Ressources Formations Pnl, Institut Ressources Formations Pnl, Université Catholique De Louvain, Ecam, Aeb.

What skills is Luc Casterman known for?

Luc Casterman has skills like Online Advertising, Management, Marketing, Strategy, Sales, Training, Crm, Retail, Product Marketing, Negotiation, Product Management, Coaching.

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  • Luc Casterman

    Happy Pensioner At Castorbd
    Brussels Metropolitan Area
    1
    danone.com

    2 +322776XXXX

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