Luis Castro Email & Phone Number

Chile

Gran Santiago, Región Metropolitana De Santiago, Chile

Support areas:- Credit Risk: Predictive models, Scoring, Clustering, Credit data management.- Collections: Management models, Commissions, omnichannel collection experience.- Payment Methods: integration with payment methods, subscription, negotiation with credit card acquirers, tokenization-Telecommunications: systemic integration projects, connectivity, cloud computing, digital security

Región Metropolitana De Santiago, Chile

He directs the planning and operation of client lifecycle processes, from admission processes and policies, through accurate and timely billing, and culminating in payment and collection processes.

Providencia 111, Piso 17

Responsible for managing the company's customer admission policies and tools for all channels and segments. Responsible for cash management through the planning and management of collection strategies for the company's different customer profiles.

Providencia, Región Metropolitana De Santiago, Chile

It incorporates into its collection management from all the company's clients, the management of calculation and operation of commissions for the commercial areas and field operations with a reach of 8,000 people, both internal and from contractor companies.He leads a team with the objective of making available the broadest and most effective collection network through both its own and external channels, prioritizing the digital payment experience. And on the other hand, manage a wide variety… Show more It incorporates into its collection management from all the company's clients, the management of calculation and operation of commissions for the commercial areas and field operations with a reach of 8,000 people, both internal and from contractor companies.He leads a team with the objective of making available the broadest and most effective collection network through both its own and external channels, prioritizing the digital payment experience. And on the other hand, manage a wide variety of commission models, adapting to business expectations and proposing improvements in order to boost commercial activity and customer service in the field. Show less

He is responsible of the collection process of 3,000,000 monthly transactions, with a national deployment of 56 own stores and nearly 15,000 external collector partners. In this position, 3 major objectives are promoted that transform operational activity into a contribution to the company's objectives:- Improve the payment experience: positioning the satisfaction of our customers as one of the pillars of the transformation, mobilizing all collection channels in a process of improving… Show more He is responsible of the collection process of 3,000,000 monthly transactions, with a national deployment of 56 own stores and nearly 15,000 external collector partners. In this position, 3 major objectives are promoted that transform operational activity into a contribution to the company's objectives:- Improve the payment experience: positioning the satisfaction of our customers as one of the pillars of the transformation, mobilizing all collection channels in a process of improving service quality indicators.- Contribute to the operating cash flow: Implement actions that improve the level of working capital of the company, and in this way contribute to the financial positioning of our Company.- Reduce the operational expense of the collection function: Achieve a significant reduction in transaction costs, improving the company's operating margin. Show less

He leads the team of managing the company's admission policies, maximizing the profitability of the business products by managing risk exposure and its impacts on commercial dynamics. Presents the risk analysis and recommendations to the risk policy to the company's Risk Committee made up of the Directors of the Finance, Sales, Marketing and Customer areasDetermines client assessment strategies and intake control tools.

He directs the team that manages the company's delinquency and bad debts at the National level, for all customer segments: Individuals, SMEs, Companies.Defines collection strategies and management of tax penalties, participates in management aimed at the sale of overdue portfolio.

He leads the management of the control processes for variations in expense items within the framework of Revenue Assurance management. Manages the fraud measurement, control and prevention strategy in the telecommunications business.

He leads work team in charge of implementing technological solutions that support the institution's processes. This function requires skills in project formulation and management, budget management and human resources belonging to the area, analysis and negotiation skills.

He leads a team of 15 people with the aim of developing an integrated information system to provide solutions to the financial/accounting needs of the University, integrating the activity of 16 organizations. The project addresses the areas of budget control, collection operations, payment operations, tax management, and accounting recording of transactions.

Master, Economics, Highest Honours

Graduado como el mejor alumno de la generación 2000

Engineer, Information Systems, Highest Honours

En conjunto con el cumplimiento de los objetivos de la carrera, se desempeña como administrador de la base de datos de la facultad de.