Lawrence Brown Email & Phone Number

Orlando, Florida, United States

● Managed member accounts organization-wide by processing membership contracts and billingusing Zuora and Cloud-based CRMs such as Salesforce● Prepared and analyzed various accounts receivable reports● Performed Customer Success duties, such as welcoming new clients daily, guidingclients through their onboarding, and maximizing member retention using member feedback andinsights● Executed scholarship campaign operations and assisted with tracking data, reporting and enteringpledges and payments

Plano, Texas, United States

● Analyzed and evaluated insurance claims to determine coverage and liability● Coordinated with cross-functional teams, such as underwriting and legal, to resolve complex andhigh-value claims● Assisted higher leadership in identifying and implementing process improvements in claimshandling as a licensed Claims Adjuster● Maximized member understanding of insurance policies and strengthened customer’s longevitywith the company

Orlando, Florida, United States

● Developed training programs to enhance team members' skills and knowledge in client service andtax preparation● Established weekly team goals, revenue quotas, and guided branch staff to success● Coordinated with the HR department to ensure staffing needs are met● Performed administrative tasks, such as filing records, scheduling, branch payroll, billing, andcommunication via chat and email

Maitland, Florida, United States

● Provided technical support for internet, phone, and mobile app repair inquiries by utilizing multipleweb-based systems such as Gateway and CRM● Developed and maintained a comprehensive knowledge base to assist with completing sales ofdigital products related to internet, TV, and mobile technology● Identified and recommended process improvements to enhance the quality and speed oftroubleshooting and resolving client challenges

● Directed school program functions and acted as a liaison between the organization, company staffand various school administration● Created partnerships with prospective elementary schools and strengthened relationships withexisting schools as a site manager● Implemented tasks such as scheduling, staff evaluations, training, and program coordination forstaff and students● Provided guidance for families on programming and community events as they relate toscholarship, special needs requests, and safety protocol

Bachelor'S Degree, Psychology

Bachelor'S Degree, Film/Cinema/Video Studies