Business Application Consultant
CurrentAtlassian Jira - Business Applications Admin (since 08/2018)* Support, maintenance&monitoring and administration of the operational application on Frontend level* Technical consulting, coaching and support in setting up the specific configuration (project templates, artifacts, etc.)* Handling of tickets in 1-2nd level support, error analysis and troubleshooting on the existing systemsAtlassian Jira - Business Applications Manager (since 05/2020)* Coordination with interfaces in case of system failures, incident or change management * Develop and maintain documentation and training materials for end users* Monitoring of compliance and implementation of the Business Application Policy* Coordination of license management* Monitoring of the current technical status, notification of security-relevant changes, development and implementation of appropriate measuresBusiness Applications - Infrastructure (since 10/2020)* Contribute to the concept design, documentation and interface communication of the role definition for the Business ApplicationsTalentLMS - Business Application Admin (since 05/2019)MS Dynamics 365 CRM - Business Applications Administrator (since 04/2019)Trainings / familiarization: * Creation & implementation of "Work organization with Outlook Efficient e-mail management" (since 11/2017 once per quarter).* Jira Starter Level Training* Jira Advanced User Training* Jira Project Manager User TrainingOther: * Contact person for colleagues in case of technical problems* Technical support and task organization of working students in the sales department* Supporting other department by taking over coordination and documentation topicsTools usedMS Dynamics 365 CRM, Talent LMS, Atlassian Jira, Atlassian Confluence, MS-Office (Word, Powerpoint, Excel, Outlook, OneNote, Skype, Teams), Projektron BCS, B2B Supplier Portals, Greenshot, XMind, Nextcloud, Gimp, Beyond Compare, Atom
