Lindsey (Burton) Cooper Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

-Managed book of business consisting of 11 medical practice clients driving adoption and usage of Phreesia’s suite of products with a focus on delivering a consistent, digital-first patient journey-Improved and maximized practice operations and efficiencies by 30% on average YoY by introducing solutions for patient registration, scheduling, patient satisfaction and revenue optimization-Exceeded quarterly booking target by over 300% in Q2 2024 by analyzing client uptake of products and identifying whitespace opportunities-Presented executive business reviews to C-Suite leadership semi-annually highlighting ROI and utilization metrics; recommending areas for additional features to achieve client goals and meet KPI’s-Upsold and implemented the company’s highest priority product with three clients successfully, leading to improved client retention and purchasing of additional products-Improved client satisfaction by 15% by continually seeking product feedback, working alongside product management team to share client use-cases, impact to customer, and prioritize requests-Team lead for accounts, responsible for project management, delegating project tasks to assigned success analyst and serve as a mentor to new hires

Greater Chicago Area

-Led implementation of new clients in testing, workflow analysis, staff training, go-live support and optimization-Mastered technical skills to complete integration requirements, configurations and customizations-Facilitated hand-off to client success team, providing detailed transition project plan and key metrics

-Trained and mentored new team members with a focus on revenue analysis, strategizing with individuals helping them to meet goals and reporting key metrics to senior leadership-Successfully onboarded new and existing accounts and consulted with customers to solve business needs

-Managed key accounts, including the top growing account, averaging $1M+ in revenue per month-Prioritized customer needs and collaborated with internal departments for quick resolution

Chicago, Il

-Managed and serviced 100+ business travel accounts for four Chicago hotels averaging $2M in monthly revenue-Designed marketing and sales initiatives to increase business referrals and direct booking volume

Kimpton Hotel Palomar Chicago

Managed wedding room blocks, social events, responded to RFPs, and upsold catering, resulting inincreased revenue

Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Chicago, Il

• Coordinated all incoming sales calls to maximize hotel revenue and occupancy• Responded to guests’ inquiries regarding accommodations, services, promotions and local attractions

Peoria, Illinois Area

• Promoted the university to prospective students and families by providing campus tours • Welcomed tour members by highlighting points of interest and responding to questions• Assisted with daily operations of the office through telephone support and record keeping

Bloomington, Mn

• Collaborated with community partners to update websites with event and menu content• Marketed event space by taking photographs and composing social media posts• Executed 4 week Mall of America promotion plan for the hotel’s restaurant and tracked results• Assisted with daily business reviews to establish daily rates and corporate business needs

Greater Minneapolis-St. Paul Area

• Engaged with up to 300 guests during catered events to ensure all needs were met• Performed serving, cleaning and stocking duties at venues to facilitate customer service

Bachelor'S Degree, Hospitality Leadership, Management And Leadership Minor

Activities and Societies: Kappa Omicron Nu The National Society of Leadership and Success Bradley University Orchesis Dance Company.

Education record

Activities and Societies: University of Iowa Spirit Squad- Dance Team