Manages master database of utility consumption and cost. Prepare analytical reports to show opportunities and threats. Measure return of investment from adoption of conservation measures. Steer buildings towards greater energy and water use efficiency.

- Consultancy, coaching and training in Management, Sales, Communications and Talent Development- Accredited Harrison Assessment Solutions Consultant

- Building partnerships; engaging internal and external stakeholders on collaborative projects to bring innovative ideas to fruition - Project Manager for a multiple concurrent initiatives covering conceptualisation, budgeting, planning, designing of measurable outcomes, implementation and monitoring- Coaching junior staff on the renovation work to build a purpose-specific innovation centre and for overall staff development

Senior Assistant Manager, Nursing Administration (06/11-01/12)- Supervise a core team of six staff to oversee operations across 45 nursing areas - Enrolled in the Silver Facilitator programme to facilitate lean thinking workshops - Designing and implementing improvement processes to reduce waste and improve efficiency across all areasAssistant Manager, Care Integration & Alliances, Corporate Planning and Development (01/10-06/11)- In charge of hospital’s external clinical collaborative efforts. Working with our own staff, external institutes and Ministry of Health to design and implement collaborative programmes- Scope of work includes communicating the strategy and framework with colleagues outside the department and counterparts from external parties- Specific tasks include detailed budgeting, drafting of protocols and agreements, timely and accurate reporting in managing programmes worth more than $10 million Senior Executive, Operations, University Medicine Cluster (06/08-12/09)- Drafted, designed and directed surveys, websites, video productions as promotional and educational material- Responsible for operational support for four medical disciplines and 10 wards- Overall in-charge for the smooth-running of our Outpatient Infusion Centre’s official launch in Jan 09 and a member of our Nurses Day 2009 Organising Committee- Won three NUHS Way Quest Merit Awards for successful implementation of improvement projects - Certified Internal Auditor for ISO 9000, ISO 14000 and OHSAS 18000Executive, Operations, ENT Clinic (11/07-05/08)- Managed the Ear, Nose, Throat, Head & Neck Surgery Clinics which sees up to 200 patients daily with a team of 17 staff- Exhibited clear ability to handle a variety of tasks (patient relations, management of feedback, policy implementation, data analysis, daily operations, coaching and mentoring, clinic renovations, etc.)

- Responsible for complete range of administrative tasks, including the unit’s financial figures- Oversee the financial project management of multi-million dollar USD contracts involving global project teams- Entrusted by line manager to make the office a ‘home’ for everyone- Liaised across three Maritime Solutions offices around the globe on multiple issues- Taking the lead to establish cross-office best practices

- Independently cross-selling different products, delighting clients, thus building key accounts - Maintaining professional yet personal relationship with clients by delivering what they want and listening while they talk - Playing key role in establishing the company’s quality procedures for customer-related, operations and control processes- Gained first-hand knowledge in the multimedia and corporate communication industryISO 9001:2000 Internal Audit Team Leader - Contributed greatly to the company’s first Certification Body Audit in April 2006, leading it to a successful initial certification with zero non-conformities recorded

Project Executive, Conferences and Events Division (Jul 04 to 13 May 05)- Providing secretarial, administrative and logistic support for 15 committees involving intricate contact with 114 Council and Board members - Received first-rate performance review for ability to adhere to strict deadlines and staying focused when assigned multiple varied tasksProject Executive, Specialist Training Division (14 Jul 03 to Jul 04)- Coordinating efforts for the national medical training programme between the ministry, hospitals, medical centres, committees and overseas bodies- Involved in developing the standard operating procedures for effective policy implementation- Volunteered services for the Secretariat Sports, Social and Welfare Committee, formulating projects to strengthen the organisational cohesion with enjoyable activities- Took initiative to implement procedural changes resulting in 27% cost savings

- First-ever Front-of-House Manager to be appointed from pioneer pool of ushers. - Involved in annual recruitment and supervision of three teams totalling over 100 ushers - Developed protocols for handling major events based on accumulated expertise in the area (Events handled: National Day Rally, Renci Charity Show, Arts Festivals, International Medical Conferences, etc.)