Luis G. Email & Phone Number

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

– Lead a team of 3 professionals, providing guidance and mentorship in executing tasks with precision and efficiency.– Establish guidelines for the maintenance of auto insurance rates.– Provide expert advice to the sales department on pricing strategies for large fleet clients, driving revenue growth and enhancing competitiveness.– Develop and maintain the auto-renewal process algorithm, incorporating intricate business rules for increased operational efficiency.– Create insightful reports and dashboards using Power BI, offering a comprehensive view of trends and opportunities in the auto insurance line of business.– Use Python and SQL queries for data analysis, modeling, and extraction, contributing to the development of efficient analytical solutions.– Demonstrated proficiency in guiding the team through problem-solving scenarios, including data extraction from various sources, web scraping using Selenium, and utilizing APIs for data retrieval.– Lead the development of the #ÁrmaloTú e-commerce platform, specifically tailored for auto insurance. Focused on the calculation and configuration of various coverage prices to optimize business operations and streamline purchasing processes in the auto insurance sector.

República Dominicana

– Led the creation of dynamic reports and dashboards on demand for end-users, providing valuable insights and supporting data-driven decision-making.– Employed SQL queries and data modeling techniques to extract and transform data for reporting purposes.– Utilized Power BI to design and implement user-friendly dashboards, enhancing accessibility to key performance indicators.– Leveraged Python to automate daily tasks, streamlining repetitive processes and improving overall efficiency.

República Dominicana

In my previous role as a Senior Property Underwriter, I demonstrated proficiency in providing insurance wording for proposals tailored to enterprise and government customers. By meticulously analyzing applicants' information, I effectively mitigated risk and made sound recommendations based on comprehensive findings. Adhering to company policies and standards, I determined appropriate limits and premium amounts for each applicant, ensuring alignment with both regulatory requirements and client needs.A key aspect of my role involved spearheading underwriting process improvement projects, where I leveraged my expertise to identify areas for enhancement and implement strategic solutions. Through effective leadership and collaboration, I streamlined processes, enhanced efficiency, and drove positive outcomes for the department and the organization.During my tenure as a Senior Property Underwriter, I consistently delivered high-quality underwriting services, mitigated risk effectively, and played a pivotal role in driving process improvements to optimize departmental operations.

República Dominicana

In my previous role as a Senior Auto Insurance Underwriter, I excelled in crafting quotes and developing pricing and coverage strategies tailored to enterprise and government clients. I served as a key liaison between the sales department and brokers, ensuring clear communication and alignment with client needs and market dynamics. Additionally, I meticulously managed the renewal process, providing appropriate terms and conditions to uphold customer satisfaction and retention rates.A significant aspect of my role involved driving innovation and efficiency through the development and execution of improvement proposals for new products and business processes. Leveraging my industry expertise, I identified opportunities for enhancement and implemented strategic solutions to optimize operations and elevate the customer experience.Moreover, I took a leadership role in managing department projects, overseeing their execution from inception to completion. Through effective project management, I coordinated cross-functional teams, allocated resources judiciously, and monitored progress to achieve organizational objectives.My tenure as a Senior Auto Insurance Underwriter was characterized by a commitment to excellence, strategic thinking, and effective collaboration, contributing to the success and growth of the insurance department and the company as a whole.

República Dominicana

In this role, I honed my skills in:Processing and meticulously recording insurance policy premiums for accuracy.Analyzing customer accounts and resolving discrepancies with a keen eye.Generating and distributing invoices in a timely manner. ⏰Providing exceptional customer service by addressing billing inquiries and concerns.I particularly enjoyed tackling challenges and collaborating with the team to find solutions.

República Dominicana

My professional journey began as a Call Center Customer Representative in the exciting world of insurance! In this role, I gained valuable experience in:Providing exceptional customer service: I was the first point of contact for a wide range of customer inquiries, ensuring their concerns were addressed promptly and professionally.Building strong communication skills: Mastering clear and concise communication, both written and verbal, was crucial for effectively interacting with customers and colleagues.Problem-solving under pressure: I thrived in a fast-paced environment, efficiently resolving customer issues while maintaining a positive and helpful demeanor.Learning the insurance industry: Exposure to various insurance products and services provided a solid foundation for my understanding of the industry.