Christine Hacker Email & Phone Number

Lexington, Kentucky, United States

Lexington, Kentucky, United States

- Developed and implemented a successful tequila program now being used region-wide to drive product sales and raise brand awareness.-Delegated daily tasks to team members to optimize group productivity.-Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.-Implemented training processes for newly hired employees and supervised department shift leads.-Researched and capitalized on emerging opportunities to build business and expand customer base.-Established new accounts and serviced existing accounts maintaining professional relationships.

Lexington, Kentucky, United States

- Maintain responsibility for store performance and visual merchandising or products- Oversee entire store team and ensuring positive daily working environment- Scheduling- Recruitment/ Hiring- Managing in store banking documents/safe count- Utilizing KPI reports to maximize customer impact and increase in GM sales- Primary point of contact for any in-store customer related issues - Ensuring all safety and other required postings are currently up to date- Responsible for distributing training material to all employees

Lexington, Kentucky, United States

- Responsible for all floor sets of new merchandise- Safety Captain- Monitoring store and individual employee KPI's and assisting in implementing new sales strategies

Lexington, Kentucky, United States

- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.- Displayed and retained extensive knowledge of liquors, wines and entrees.- Monitored patron alcohol consumption to encourage safety.- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.- Supervised activities of dining room staff to maintain service levels and support guest needs.- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Lexington, Kentucky, United States

- Cultivated strong and profitable relationships with customers by consistently and quickly handling issues.- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.- Monitored daily checklists and side worksheets to keep other bar staff members on task.- Collected and organized daily till totals and tips.

Lexington, Kentucky, United States

- Displayed and retained extensive knowledge of liquors, wines and entrees.- Upsold customers from shelf to premium brands to help boost sales.- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Lexington, Kentucky, United States

Lexington, Kentucky, United States

- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.- Presented guests with wine lists, upselling higher-end bottles by proposing several options in various price ranges.- Displayed and retained extensive knowledge of liquors, wines and entrees.- Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Lexington, Kentucky, United States

- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.- Displayed enthusiasm and knowledge about restaurant's menu and products.- Promoted desserts, appetizers and specialty drinks to optimize sales.- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.- Informed customers of daily specials and signature menu items.- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.- Brought wine selections to tables with appropriate glasses and poured for customers.

Lexington, Kentucky, United States

- Created and distributed monthly newsletters to all email list patrons to promote upcoming events and build brand awareness.- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.- Created signature beverages to increase revenue and patron loyalty.- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.- Interviewed, hired and trained staff to improve customer retention and bolster sales.- Managed busy and highly popular restaurant with professional, well-trained staff.- Increased revenue by promoting additional products and assisting with beverage menu.- Completed thorough opening, closing and shift change functions to maintain operational standards each day.- Resolved escalated customer complaints to maximize satisfaction and loyalty.- Monitored cash intake to reduce discrepancies.- Recommended food and drinks to patrons based on preference, pairings and special promotions.- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.- Prepared employee schedules to maintain appropriate staffing levels during peak periods.- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Lexington, Kentucky, United States

- Motivated and led team members to work together to achieve targets.- Reviewed sales and activity reports to measure productivity or goal achievement.- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.- Enhanced team engagement and performance with daily updates and informational meetings.- Completed thorough opening, closing and shift change functions to maintain operational standards each day.- Delegated work to staff, setting priorities and goals.- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Bachelor Of Science - Bs, Psychology

Conducted research over CSA legal proceedings; invited to NCUR convention for undergraduate research

Bachelor Of Arts - Ba, French Language And Literature, 4.0

Exceled in French language studies and group projects