Luis Alcala Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Oversees all aspects of footwear release, including buying and ordering products for JFG (Every Now and Then) location. Manages and coordinates events around product launches. Additional responsibilities include strategic decision-making on product selection, inventory management, andcollaborate closely with internal teams and external partners to drive brand visibility and improve sales.

Chicago, Illinois, United States

Oversaw and assigned seller territory in the Midwest and Mexico, drove brand awareness, negotiated contract terms, and sustained revenue through new customer acquisition and engagement with existing accounts. Achievements included exceeding sales goals, acquiring new accounts, and documenting customer data using software tools like Scout.

Chicago

Successfully managed daily business operations by maintaining an organized schedule and effective delegation. Trained staff to exceed daily goals and supervised an authentication team withclear objectives and consistent performance-oriented policies. Engaged with sellers and streamlined project management processes through provided tools like pickup schedules and consignment guidelines. Significantly increased revenue through building and sustaining strategic relationship-building and capitalizing on cross-selling and promotional opportunities.

Chicago, Illinois, United States

Provided structured training sessions by developing and implementing practice schedules and modules for athletes. Coordinated with carriers to optimize delivery schedules and minimize shipment delays. Managed logistics by setting appointments for receiving and delivery and followed up with destination personnel to confirm receipt. Addressed escalated customer complaints with a focus on resolution and customer satisfaction. Collaborated with team managers and coaches to streamline strategies and coordinate team-building events. Helped manage NikeLab space during All Star 2020.

Chicago, Illinois, United States

Managed maintenance work orders across a designated region of 2,000+ homes and reported progress to regional service managers. Analyzed regional data on maintenance trends, work order volume, and affiliate activities using Microsoft Excel. Presented proposals to address specific issues and projects toregional service managers. Additional duties included supervising daily workflow distribution to team members, conducting weekly meetings on new procedures and company updates, andempowered team members with effective training and motivational strategies.

Chicago, Illinois, United States

Collaborated with sales and purchasing teams to resolve customer issues promptly and effectively. Tracked sales records, industry trends, and economic conditions to forecast customer demands and inform business strategies. Negotiated favorable contracts with vendors to obtain desired price points and delivery schedules. Determined optimal sales prices based on market fluctuations and planned promotions, selected featured products, and implemented effective advertising strategies. Proactively planned and executed business strategies to drive profit growth and increase overallbusiness performance.

Chicago, Illinois, United States

Store Manager for 1st Finishline brick and mortar location outside of a mall. Successfully addressed and resolved customer complaints to satisfaction. Maintained high store standards in merchandising, security, and visual presentation, to ensure positive shopping experience for customers.Managed inventory audits, financial reconciliations, and sales reporting to optimize operational efficiency.Oversaw employee recruiting, onboarding, and training on store procedures to build a knowledgeable andeffective sales team.