Lourdes Chiara Montesinos Email & Phone Number

- Lead projects to develop pan-European service strategies, enhancing service revenues and professionalism across national organizations.- Own and optimize service processes across Europe, ensuring consistent implementation and improvement.- Align business needs with service IT systems to boost profitability across all European national service.

• Globant Business Apps; the goal of this project is to develop technological solutions with RPA in order to maximize the efficiency of the finance area. Functions:
• Evaluation of business processes and gap analysis
• Gathering functional requirements and design of solutions.
• Prioritization and refinement of the Product Backlog
• Functional documentation in Confluence and user stories redacting in order to deliver them to the Development team.
• Serve as a liaison between the business stakeholders and the development team.

• Openbank; the goal of this project is to provide to the customers an application that helps them to manage all their long-term investments.
• Identification and analysis of the business requirements submitted by the PO in order to make the Backlog refinement.
• Elaboration the User Stories with the functional specifications and the acceptance criteria in order to deliver them to the Development team.
• Carry out the functional walk-through of the product with the Development team.

Lima

• Tax management project; the goal of this project was to help the internal client have easy access to the tax documents.
• Identification and analysis of the customer processes as they were.
• Elaboration of the business requirements in order to mitigate the risks identified in the previous stage.
• Partner up of the development team in order to analyse the impact of the proposal.
• Coordination with the Product Owner (PO) the approval of the said proposal, as well as with the stakeholders in situations where we had unforeseen restrictions.T-CRM: the goal was to integrate all of the company's.
• Lead the identification and analysis of the business requirements submitted by the business client in order to design the TO BE processes.

• Process Analyst Support for the implementation of new projects of the wire telecom services. The main project that I managed was the implementation of the technology Voice Over IP.
• Support the implementation and tracing of the ongoing operation, which includes facilitating issue resolution, leading the team through changes in the project, ensuring that key milestones are reached and monitoring.
• Definition of the processes for new product releases.
• Follow up and control the fulfillment of the QA plan.
• Trace and attend to the incidents in the project.
• Design training material and conduct training sessions for the internal client regarding new functionalities.

Constitutional Court ProjectParticipation in the phase of determination and analysis of the provision of human resources of the Constitutional Court, in the framework of the implementation of the transition process to the new Civil Service regime.Superintendency of National Assets ProjectParticipation in the process mapping stage of the entity.

• The goal of position was aimed at controlling the execution of the company's policies and standards, aligning internal procedures with institutional objectives, and performing functions such as:
• Mapping, redesigning and improving the company's internal processes.
• Preparation and execution of the company's annual audit plan.
• Validate the company policies and standards.
• Control and custody of documents related to cancellation procedures, affiliation, and service nonconformities.

• The objective of the position was focused on defining the processes of the Human Resources area:
• Process map definition.
• Definition of functional documentation.
• Definition of the current situation of the processes.
• Identification of opportunities for improvement to optimize resources and reduce service times.
• Design of process flows with BPMN notation.

My functions as an External Consultant were related to the preparation of the Organization and Functions Manual: - Preparation of a matrix composed of the entity's database with information related to work experience and academic degrees.- Preparation of reports with dynamic tables according to the job classifier proposed for the MOF.- Analysis of.

The functions were oriented to the strategic planning of the entity:- Improvement of institutional processes.- Preparation of ASME tables and flowcharts of each TUPA procedure.- Support in the modeling of procedures with IBM Designer.- Evaluation and preparation of technical reports for inter-institutional agreements.- Support in the elaboration of the.

Bachelor Of Business Administrator

Project Management

Business Process Management

Diplomatura, Diplomado De Simplificación Administrativa, 450H