Lachlan Clarke

Lachlan Clarke Email and Phone Number

Technical Solutions Manager @ NetVault
Brisbane City, QLD, AU
Lachlan Clarke's Location
Greater Brisbane Area, Australia
Lachlan Clarke's Contact Details

Lachlan Clarke phone numbers

About Lachlan Clarke

Passion, dedication, and adaptability define my journey in the realm of Information Technology and community service. My voyage began with a comprehensive Diploma in IT (Networking) from TAFE Queensland. There, I delved deep into the intricacies of network deployments, server configurations, and the vital realm of network and server security. This foundational experience provided a solid platform for the challenges that lay ahead.Building on the robust foundation laid at TAFE, I progressed to the Queensland University of Technology (QUT). Here, I honed my expertise, obtaining a Bachelor's Degree in Information Technology. My major in System and Network Administration, complemented by a minor in Security and Web Development, offered a holistic perspective on the vast spectrum of IT challenges and solutions.Post-academia, I've never settled for the status quo. My drive to stay at the forefront led me to a Certificate IV in Competitive Systems and Practices from Corporate Partners, emphasizing my commitment to operational excellence and best practices. My certifications include a Peplink Certified Engineer title and three progressive levels of 3CX certifications. These stand as a testament to my dedication to mastering diverse IT platforms and ensuring optimal solutions in every project.Parallel to my technical pursuits, my heart has always been aligned with community service. Since 2014, I've been deeply embedded in the Rotary Club's initiatives. Embarking as a Charter Member with the Rotary Club of Greater Springfield, my journey has seen roles ranging from Webmaster to President. Each position, be it technical or leadership, has offered invaluable experiences. They've shaped my perspective on organizational management, teamwork, and the power of collective effort for the greater good.In essence, my path encapsulates both the precision of technology and the warmth of community service. My vision is clear: leverage technology for meaningful change. If you're keen on collaborations that marry tech with purpose, let's connect.

Lachlan Clarke's Current Company Details
NetVault

Netvault

View
Technical Solutions Manager
Brisbane City, QLD, AU
Website:
netvault.net.au
Employees:
14
Lachlan Clarke Work Experience Details
  • Netvault
    Technical Solutions Manager
    Netvault
    Brisbane City, Qld, Au
    View
  • Netvault
    Senior Network Engineer
    Netvault Sep 2022 - Present
    Brisbane, Queensland, Australia
    In a pivotal role as a Senior Network Engineer, I undertook multifaceted responsibilities encompassing advanced Level 2 and Level 3 support. Beyond issue resolution, I was central to maintaining, designing, and deploying infrastructure across Australia, spearheading new product lines, and offering pre-sales engineering expertise.Responsibilities:• Delivered robust Level 2 and Level 3 support, ensuring minimal service disruption and swift problem resolution.• Oversee and maintain virtual and networking infrastructure across ten data centres around Australia.• Designed and rolled out new infrastructure and product lines, aligning with NetVault’s growth and innovation trajectory.• Served as a pre-sales engineer, crafting tailored solutions for the sales department.• Project managed large scale provisioning initiatives, ensuring timely and accurate service delivery.• Played a central role as the 2IC for the support department and contributed actively to NetVault’s management team.
    View
  • Netvault
    Support Consultant
    Netvault Nov 2020 - Sep 2022
    Brisbane, Queensland, Australia
    As a support consultant, I was responsible not just for providing comprehensive Level 1 and Level 2 support, but also for liaising closely with major accounts, offering dedicated support, and serving as a point of contact for projects and service provisioning.Responsibilities:• Served as a primary point of contact for major accounts, ensuring top-tier support and service delivery.• Administered Level 1 and Level 2 support, swiftly addressing and mitigating issues.• Assisted sales and provisioning teams with complex challenges and facilitated seamless provisioning for major services.
    View
  • Netvault
    Support Engineer
    Netvault Nov 2019 - Oct 2020
    Brisbane, Queensland, Australia
    Transitioning to a full-time role, I continued to ensure partners received consistent Level 1 and Level 2 support. My involvement also expanded to support the sales and provisioning teams, ensuring end-to-end service quality.Responsibilities:Maintained and enhanced Level 1 and Level 2 technical support services.Worked in tandem with sales and provisioning teams, offering critical support and insights for improved service delivery.
    View
  • Netvault
    Support Engineer
    Netvault Apr 2017 - Oct 2019
    Brisbane, Queensland, Australia
    As a contract support engineer, I was instrumental in delivering Level 1 and Level 2 technical support, facilitating seamless connectivity and cloud solutions. Moreover, I extended my expertise to aid the sales and provisioning departments as needed.Responsibilities:• Rendered Level 1 and Level 2 technical support for Internet, Telephony, and Cloud services.• Partnered with sales and provisioning teams, lending assistance when necessary to promote optimal outcomes.
    View
  • Netvault
    Support Engineer
    Netvault Sep 2014 - Mar 2017
    Brisbane, Queensland, Australia
    In a part-time capacity, I provided adept Level 1 and Level 2 technical support to NetVault’s channel partners. In addition to troubleshooting and resolving issues, I actively collaborated with the sales and provisioning teams, stepping in as required to ensure seamless service delivery.Responsibilities:• Delivered Level 1 and Level 2 technical support, addressing and resolving diverse challenges.• Collaborated with sales and provisioning teams to ensure smooth and timely service provision.• Assisted in documentation and updating of knowledge base to enhance support efficiency.
    View
  • Clarke Technology
    Owner
    Clarke Technology Apr 2017 - Present
    Brisbane, Queensland, Australia
    As the owner of Clarke Technology, I spearheaded multiple specialized services tailored to meet the dynamic needs of our clients. With a focus on providing IT contracting to SMB Managed Service Providers (MSPs), I adeptly bridged skillset gaps to drive technological advancements and operational efficiency. Parallelly, I tapped into the niche market of bespoke product creation, offering single and small batch 3D filament and resin printing services, as well as laser engraving services. This diversification enabled clients, ranging from product innovators to SMBs, to bring their unique concepts to life, be it through intricate prototypes or tailor-made products.Responsibilities:• Provided specialized IT contracting services to SMB MSPs, effectively filling skillset voids, optimizing their tech operations, and ensuring streamlined service delivery.• Offered single and small batch 3D filament and resin printing services, enabling clients to create custom products, prototypes, or intricate design pieces.• Delivered precision laser engraving services for clients seeking bespoke designs, product customization, or prototype detailing.• Collaborated closely with clients to understand their requirements, offering insights and recommendations to achieve optimal results.• Identified market trends, gauged client demands, and pivoted services accordingly to ensure sustained business growth.• Maintained rigorous standards for all offerings, ensuring every product and service met or exceeded client expectations.• Fostered relationships with suppliers and vendors, ensuring timely procurement of materials and state-of-the-art equipment maintenance.
  • Arma Te Pty Ltd
    Helpdesk Support
    Arma Te Pty Ltd Apr 2017 - May 2019
    Brisbane, Queensland, Australia
    At ARMA Te Pty Ltd, a Brisbane-based Managed Service Provider (MSP), I played a pivotal role as a Helpdesk Support professional. In this casual part-time capacity, my primary objective was to deliver exceptional technical support to our diverse clientele. Leveraging both Level 1 and Level 2 technical support skills, I facilitated seamless operations and addressed a wide range of challenges pertaining to computers, networks, and servers, thereby driving client satisfaction and trust.Responsibilities:• Acted as the primary point of contact for customers, delivering prompt and efficient Level 1 and Level 2 technical support for various IT-related issues.• Addressed and resolved technical challenges related to customers' computers, servers, and network systems using diagnostic tools and systematic approaches.• Maintained high customer satisfaction by ensuring clear communication, understanding customer needs, and providing timely resolutions.• Utilized IT Service Management tools to log, monitor, and track incident and service request tickets, ensuring timely resolution and clear documentation of the resolution process.• Regularly contributed to and updated the internal knowledge base to ensure consistency in issue resolution and to share knowledge among the team.• Worked closely with other IT departments and vendors to escalate and resolve complex technical challenges beyond Level 2, ensuring continuity in service delivery.• Kept up-to-date with the latest technologies, trends, and best practices in the managed service provider (MSP) industry to provide top-notch support to customers.
  • Etc Systems Pty Ltd
    Helpdesk Support
    Etc Systems Pty Ltd Sep 2014 - Mar 2017
    Brisbane, Queensland, Australia
    At ETC Systems, a Brisbane-based Managed Service Provider (MSP), I played a pivotal role as a Helpdesk Support professional. In this casual part-time capacity, my primary objective was to deliver exceptional technical support to our diverse clientele. Leveraging both Level 1 and Level 2 technical support skills, I facilitated seamless operations and addressed a wide range of challenges pertaining to computers, networks, and servers, thereby driving client satisfaction and trust.Responsibilities:• Acted as the primary point of contact for customers, delivering prompt and efficient Level 1 and Level 2 technical support for various IT-related issues.• Addressed and resolved technical challenges related to customers' computers, servers, and network systems using diagnostic tools and systematic approaches.• Maintained high customer satisfaction by ensuring clear communication, understanding customer needs, and providing timely resolutions.• Utilized IT Service Management tools to log, monitor, and track incident and service request tickets, ensuring timely resolution and clear documentation of the resolution process.• Regularly contributed to and updated the internal knowledge base to ensure consistency in issue resolution and to share knowledge among the team.• Worked closely with other IT departments and vendors to escalate and resolve complex technical challenges beyond Level 2, ensuring continuity in service delivery.• Kept up-to-date with the latest technologies, trends, and best practices in the managed service provider (MSP) industry to provide top-notch support to customers.
  • Sun Engineering (Qld) Pty Ltd
    It Support Officer
    Sun Engineering (Qld) Pty Ltd Feb 2012 - Aug 2014
    Carole Park, Qld, Australia
    Employed as an IT Support Officer and reported directly to the IT Manager, it was my responsibility to provide first point contact for any IT support issues. I was also responsible for a variety of task including; installing, maintaining, updating and supporting of desktops, laptops, servers and network equipment.Responsibilities:• Provided Level 1 and 2 support and assist with Level 3 support for all IT infrastructure and users• Administrate network equipment and both Windows and Linux servers • Configuration and deployment of Linux servers, network equipment and PCs• Administrate IIS and Apache web servers• Administrate and troubleshoot Netbox Blue firewall• Administrate and troubleshoot VMware ESXi Virtual Hosts • Hardware and Software Procurement• Produce and review guides, policies and procedures• Deployment and Administration of RFID attendance and time tracking system• Procurement and Administration of RFID card and FOBs
    View
  • Apex Lhr
    Casual It Support Officer
    Apex Lhr Jan 2011 - Dec 2011
    Ipswich, Queensland, Australia
    Employed as a consultant, as required by management to undertake the installation of I.T. hardware equipment and software packages, network cabling and system commissioning as well as setting up the company I.T. security protocols. I also had the responsibility of general troubleshooting and fault finding as required. An increased university study load made it impractical to pursue this consulting role and maintain full time study.Responsibilities:• Configuration and deployment of all PCs, Networking and Servers• Provided Level 1, 2 and 3 support for all IT infrastructure and users• Administrated and maintained all network cabling, network equipment and servers
  • Sun Engineering (Qld) Pty Ltd
    Work Experence
    Sun Engineering (Qld) Pty Ltd Apr 2011 - Jun 2011
    Carole Park, Queensland, Australia
    Undertook 10 weeks of work experience with Sun Engineering as part of University Degree. Worked under the IT Department doing IT Support as directed by my supervisor.Responsibilities• Provide Level 1 and 2 support for users• Configuration and Deployment of PCs• Network Mapping
    View
  • Hancock Coal
    Work Experience
    Hancock Coal Apr 2011 - Jun 2011
    Brisbane, Queensland, Australia
    Undertook 10 weeks of work experience with Hancock Coal Pty Ltd (now trading as GVK Hancock Pty Ltd) as part of University Degree. Worked under Colin Green on the Alpha Coal Project doing IT Product/Tendering reviews and reports. Also attended meetings and contract negotiations with some of the suppliers.Responsibilities• Review IT Products and Tendering submissions• Report on IT Products and Tendering submissions• Research IT Products
  • Fasta Pasta Pty Ltd
    Casual Restaurant Staff
    Fasta Pasta Pty Ltd Nov 2007 - Apr 2009
    Collingwood Park, Queensland, Australia
    Started as a kitchen hand washing dishes and progressed through several roles before establishing myself as a back of house cook. Ceased employment to commit and concentrate on full time study.Responsibilities:• Washing Pans and Dishes• Stocking ingredients• Food Preparation• Plated food• Cooking in the back kitchen• Cleaning storeroom and fridge/freeze room
    View

Lachlan Clarke Skills

Network Administration System Deployment Windows Server Networking System Administration Linux System Administration Network Engineering Linux Server Vmware Esx Active Directory Microsoft Exchange Group Policy Microsoft Office Dhcp Windows 7 Windows Xp Vmware Dns Servers Help Desk Support Microsoft Technologies Vmware Infrastructure Website Development Technical Writing It Procurement Technical Support

Lachlan Clarke Education Details

Frequently Asked Questions about Lachlan Clarke

What company does Lachlan Clarke work for?

Lachlan Clarke works for Netvault

What is Lachlan Clarke's role at the current company?

Lachlan Clarke's current role is Technical Solutions Manager.

What is Lachlan Clarke's direct phone number?

Lachlan Clarke's direct phone number is +614338*****

What schools did Lachlan Clarke attend?

Lachlan Clarke attended Qut (Queensland University Of Technology), Corporate Partners, Southbank Institute Of Tafe, Ipswich Grammar School, Collingwood Park State School.

What are some of Lachlan Clarke's interests?

Lachlan Clarke has interest in Motor Vehicles, Information Technology, Community Service, Server And Networking And Cyber Security, Sports.

What skills is Lachlan Clarke known for?

Lachlan Clarke has skills like Network Administration, System Deployment, Windows Server, Networking, System Administration, Linux System Administration, Network Engineering, Linux Server, Vmware Esx, Active Directory, Microsoft Exchange, Group Policy.

Not the Lachlan Clarke you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.