Lenora Cravens Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Answer inbound phone calls from clients, affiliates, and residents to create, provide updates, and resolve work orders.Outbound phone calls to vendors to assist with moving the work order to completion. Not limited to, confirming if the vendor can perform work, assisting with submitting quotes, and scheduling assistance.Outbound phone calls to residents to provide updates on open work orders. Also, to gather additional information for the work order details such as photos. Reply to messages from clients, vendors, and residents via text, email, and phone calls. Then, making the necessary next steps on the work orderPerforming work order qualifications such as checking for duplicates, vendor warranties (recalls), client direction, and resident responsibility. Collaborate with colleagues across various departments to get tasks completed.

Chicago, Illinois, United States

Took inbound calls for property maintenance for multiple residential clients. Actively listened, verified resident information and created work orders for maintenance issues to get resolved in a timely manner. Provided work order updates to residents and collaborated with other parties for a resolution. Took inbound calls from commercial clients and created work orders for maintenance. Provided updates to the appropriate parties and collaborated with different departments for resolutions. Assisted affiliates with proprietary mobile application and desktop application involving multiple issues including password reset, updating user profile, creating new user profiles and submitting tickets for additional troubleshooting.Occasionally assisted with special projects as assigned to me.

Chicago, Illinois

Took inbound calls for property maintenance for multiple residential clients. Actively listened, verified resident information and created work orders for maintenance issues to get resolved in a timely manner. Provided work order updates to residents and collaborated with other parties for a resolution. Took inbound calls from commercial clients and created work orders for maintenance. Provided updates to the appropriate parties and collaborated with different departments for resolutions. Assisted affiliates with proprietary mobile application and desktop application involving multiple issues including password reset, updating user profile, creating new user profiles and submitting tickets for additional troubleshooting.occasionally assisted with special projects as assigned to me.

Chicago, Illinois

Informed clients on the latest and greatest technology of the Apple assortment including MacBook, IMac, Mac Mini, IPhone and Accessories. Provided troubleshooting support for clients in-store and over-the-phone. Demonstrated knowledge of Apple Services such as Apple Care +, same-day iPhone screen repairs, Apple Music, and iCloud. Drove revenue by building customer rapport with the intent on closing the sale.Managed the zoning of employees for daily shifts.Filed sensitive customer information in the appropriate cabinet via Best Buy privacy policy.Tracked department performance metrics to see where improvement could be made via coaching associates.

Chicago,Il

Discovered clients needs through probing questions to find comprehensive solutions. Clientele ranged from everyday consumer to large business solutions via Best Buy for Business. Handled inbound calls for new and existing clientele providing internal support.

Chicago, Illinois

I assisted the clinical therapists with paperwork. I also hosted special events and helped with the clients. I got invited back for second summer too.

Bachelors In Applied Science, Computer Networking Systems

Activities and Societies: S.I.F.E (Students In Free Enterprise) , ICenter (Podcasting)Has obtained Associates/Bachelors Degree in Applied.

Diploma, General Studies