Lyndsie Ulrichs Email & Phone Number

- Meet with stakeholders on their roadmaps, projects, and opportunities- Oversee Infrastructure delivery execution for projects- Lead stakeholder escalations as well as initiate interaction with the business to resolve service issues while fostering key relationships- Ensure changes are managed and implemented in compliance with company procedures- Manage expectations and communications with stakeholders, Information & Technology, and Leadership- Review key metrics to evaluate the effectiveness and efficiency of I&T processes and improve daily operations

Kankakee, Illinois, United States

- Support projects according to the project scopes and deliverables- Maintain SCCM in the CSL Manufacturing environment- Patching of “old village” clients according to the shutdown period- Patching of “new village” clients according to the new village patching cycle- Provide support to the WinTel team with SCCM applications and deployments- Resolve Incidents, Service Requests, and Problems as they are identified in our system

Bourbonnais, Il

· Provide first line support for IT hardware, software, voice, network, and operating system problems for in-house and remote staff· Troubleshoot software, hardware, and network problems, undertaking repairs and fixes where possible and escalating more complex problems to the appropriate member of IT staff· Records, tracks, and monitors all problems reported to the help desk, ensuring the currency and integrity of data held within the system· Produce regular reports from the help desk system and analyze problem trends in order to ensure service levels are appropriate and targets are met

Chicago, Il

• Take ownership of resolving all levels of customer service requests• Handle and resolve end user issues via telephone and email support• Test and report errors in company internal and tracking tools• Assist customers in creating requests for service and escalation of level 2 calls

Normal, Il

• Expressed effective communication skills• Assisted users with technical problems by providing solutions• Integrated excellent interaction skills• Capable of multi-tasking and managing problems through to completion

Normal, Il

• Managed the company-wide desktop replacement project• Prepared multiple images for new computers• Updated inventory to ensure all records were correct• Maintained correct permissions in AD when adding and removing computers

Master Of Science - Ms, Computer And Information Systems Security/Information Assurance

Bachelor Of Science (Bs), Computer And Information Systems Security/Information Assurance