Design and evolution of IT systems.

Administration of IT systems through our ITSM portal.Operating Systems and Servers:Windows Server (from 2003 to 2022)Linux operating systems (Red Hat, CentOS, Ubuntu)VMware vSphere and server/client virtualizationLenovo servers and HP server/storageRacking/unracking in datacentersDirectory Services and Identity Management:Active Directory (DNS, DHCP, GPO, PKI)Azure Active DirectoryMicrosoft 365 (Exchange Online, Teams, SharePoint)Microsoft Exchange on-premises (from 2010 to 2019) and Exchange OnlineHybrid/cloud-only environments on AzureMDM solutions (VMware Workspace ONE, Intune)VDI environments:Citrix 7 and Citrix Cloud (VDI, XenDesktop, MCS, PVS)VMware Horizon, Remote Desktop Services (RDS)Automation and Scripting:PowerShell scripting and administration, with a focus on automationBackup and Restore:Backup administration (Veeam, Commvault)Networking:Occasional network troubleshooting activities (L3 - L2 routing and switching, firewall, VPN)Monitoring:Zabbix and Nagios

User and group administration on Active DirectoryClient administration (Windows 7/8/10)Administration of the Microsoft Office suite (from 2010 to O365)Email management (both client and server-side)Installation, configuration, and maintenance of hardware and softwarePre-sales technical consulting for cloud applicationsDrafting technical documentation and operational proceduresProactive monitoringTroubleshooting and problem resolution on user workstations

Here I begin my professional career as an IT technician, providing support both remotely and on-site at client locations.