Laura Daniele Email & Phone Number

Saratoga Springs, Ny, Us

Malta, Ny

Collaborated with business partners on the adoption of process changes. Led Kaizen and process improvement initiatives to remove waste and implement solutions to create efficiencies. Utilized Lean skills, project management methodologies, and Excellence in Operations Management (EOM) principles. Consulted with leadership on change management strategies. Provided leadership coaching on executing performance dialogues. Facilitated various training sessions.• Completed data-driven analysis to… Show more Collaborated with business partners on the adoption of process changes. Led Kaizen and process improvement initiatives to remove waste and implement solutions to create efficiencies. Utilized Lean skills, project management methodologies, and Excellence in Operations Management (EOM) principles. Consulted with leadership on change management strategies. Provided leadership coaching on executing performance dialogues. Facilitated various training sessions.• Completed data-driven analysis to understand value-add services and how particular functions operate. Work product included documentation of current state, industry trends, risk assessment and identified opportunities for future optimization of cost, quality and service. Details presented to both an advisory team and executive.• Facilitated a Kaizen event which resulted in opportunities for reduction of waste via auto-population of use-forms, savings in time for manual handling through automation of a detailed report and design of a tiered workgroup structure for segmentation of like work items. Show less

Malta, Ny

Provided project coordination for work efforts across the department. Developed monthly accountability report to track department’s metrics and priorities. Monitored and maintained appropriate security accesses to effectively safeguard assets and resources. Conducted review of department’s resource mailboxes to evaluate usage and remove obsolete ones.• Ensured timeliness of department budget and salary estimate processes. Coordinated communications, correction entries, overtime hours and… Show more Provided project coordination for work efforts across the department. Developed monthly accountability report to track department’s metrics and priorities. Monitored and maintained appropriate security accesses to effectively safeguard assets and resources. Conducted review of department’s resource mailboxes to evaluate usage and remove obsolete ones.• Ensured timeliness of department budget and salary estimate processes. Coordinated communications, correction entries, overtime hours and monthly deviation reporting.• Facilitated training for leadership teams to introduce concepts and build an understanding of how the operating model can be incorporated. Positive surveys and feedback received regarding presentation technique, knowledge level and ability to engage all levels of leadership. Show less

Malta, Ny

Managed day-to-day operations for assigned areas including salary administration, performance assessment, hiring/firing and career development of employees. Aligned team and individual goals to the department and organization. Developed business plans, projected staffing needs and managed budget. Supervised teams in Document Imaging and Business Administration. Responsible for ensuring accurate and timely conversion of paper documents to electronic images for claims and underwriting… Show more Managed day-to-day operations for assigned areas including salary administration, performance assessment, hiring/firing and career development of employees. Aligned team and individual goals to the department and organization. Developed business plans, projected staffing needs and managed budget. Supervised teams in Document Imaging and Business Administration. Responsible for ensuring accurate and timely conversion of paper documents to electronic images for claims and underwriting business partners. Oversaw the department’s help desk line, check/draft orders, catering invoicing, supply purchasing and catastrophe lodging coordination. • Initiated a review of open commercial credit cards, resulting in the cancellation of 15 cards that were no longer required for business needs.• Coached employees through the formal transition process. Ensured quality hand offs of workflows and processing, built and executed training plans for seamless coverage and readied employees for new opportunities both within and outside the company. Show less

Malta, Ny

Supervised internal audit and agency compensation teams. Partnered with agency force on their premium fund accounts and compensation matters. Reviewed audits for completeness and reasonableness to ensure compliance with internal procedures.• Coordinated several audits conducted by PricewaterhouseCoopers, which included communicating with key contacts/auditors, ensuring requested audit materials were provided, organizing meetings, formulating appropriate responses/action plans and sharing… Show more Supervised internal audit and agency compensation teams. Partnered with agency force on their premium fund accounts and compensation matters. Reviewed audits for completeness and reasonableness to ensure compliance with internal procedures.• Coordinated several audits conducted by PricewaterhouseCoopers, which included communicating with key contacts/auditors, ensuring requested audit materials were provided, organizing meetings, formulating appropriate responses/action plans and sharing results. • Selected as a research and analytics co-team lead on an enterprise-wide initiative regarding multi-line growth strategies. Presented key findings to executive teams, challenged typical norms, conducted SME/agent interviews, administered performance evaluations and was accountable for completed staff work. Show less

Frederick, Md

Managed teams responsible for handling monthly payment plan accounts. Worked diligently with policyholders, agency force and other lines of business to resolve account inquiries and inconsistencies. Monitored phone availability, queues and quality standards for team members.• Recognized by leadership for helping to lead a turnaround and improve employee morale in the department. Positive results were seen in the Employee Opinion Survey results.

Frederick, Md

Led teams responsible for cash remittance, employee compensation and complaint tracking. Performed internal audits, approved journal entries, account reconciliations and banking transfers. Played an integral role in the consolidation of this work to other facility locations. • Chosen to work on the General Departments Value Analysis project, in which several departments’ work was examined to determine if processes were value add, non-value add or required for business value. Conducted… Show more Led teams responsible for cash remittance, employee compensation and complaint tracking. Performed internal audits, approved journal entries, account reconciliations and banking transfers. Played an integral role in the consolidation of this work to other facility locations. • Chosen to work on the General Departments Value Analysis project, in which several departments’ work was examined to determine if processes were value add, non-value add or required for business value. Conducted research, held interviews and led focus groups to discover information and formulate analysis. Show less

Bloomington, Il

Maintained flow charts and procedures, as well as performed research and analytical duties for financial systems. Documented the analysis for proposed solutions, tested the systems and implemented finished projects. Acted as a liaison between corporate departments and field operations. Taught classes on writing accounting operating procedures. • Participated in key systems efforts like Y2K testing, implementation of PeopleSoft General Ledger, rollout of State Farm Bank and introduction of… Show more Maintained flow charts and procedures, as well as performed research and analytical duties for financial systems. Documented the analysis for proposed solutions, tested the systems and implemented finished projects. Acted as a liaison between corporate departments and field operations. Taught classes on writing accounting operating procedures. • Participated in key systems efforts like Y2K testing, implementation of PeopleSoft General Ledger, rollout of State Farm Bank and introduction of State Farm Florida Insurance Company. Show less

Mba, Management

Graduated with honors with a concentration in Management.

Ba, Accounting, Advertising, & Business Marketing

Graduated Cum Laude with a triple major in Accounting, Advertising, & Business Marketing. Member of Delta Mu Delta and Phi Eta Sigma.