• Handled all incoming technical support requests via phone, email, and walkups including after hours support• Administered backups• Analyzed server usage requirements and provided recommendations to director of IT• Responsible for workstation/laptop/server configuration and setup as well as asset tracking• Created user accounts, reset passwords, and altered permissions in active directory, exchange, and spam filter services• Developed documentation for future IT staff and users• Supported printers located throughout the office including coordinating repair and supply purchases• Deployed servers utilizing windows server 2008• Worked with software administrator to coordinate user downtime for software updates• Supported the phone system

• Receive incoming customer technical support requests via phone and email• Utilize networking experience to troubleshoot connectivity issues• Use analytical skills to determine cause of processing failure• Work with other analysts and external teams to provide excellent customer support• Provide training as necessary to end users on how the web app works as well as understanding the data received.• Pull reports from SQL utilizing queries• Given full time opportunity at the end of six month contract• Given responsibility of supporting batching and XML requests in addition to web app support

• Handled all incoming technical support requests via phone, email, and walkups including after hours support• Supported printers located throughout the office including coordinating repair and supply purchases when necessary• Assisted Network administrator in deploying servers• Created user accounts, reset passwords, and altered permissions in active directory• Assisted Network administrator with special projects

• Handled all incoming technical support requests via phone, email, and walkups including after hours support• Supported printers located throughout the office including coordinating repair and supply purchases when necessary• Assisted Network administrator in deploying servers• Created user accounts, reset passwords, and altered permissions in active directory• Develops documentation for future IT staff and users• Assisted Network administrator with special projects as needed