Liam Davison Email & Phone Number

Norwich, England, Gb

Norwich, England, United Kingdom

Norwich, United Kingdom

• Providing bespoke, non-therapeutic wellbeing and disability advice and guidance to students with disabilities (including mental health conditions), through a range of methods, primarily one-to-one appointments, and email.• Acting as an expert referral point for students and staff on topics such as reasonable adjustment, inclusive practice, and external disability support funding, such as Disabled Students’ Allowances.• Identifying, signposting and referring student as to appropriate… Show more • Providing bespoke, non-therapeutic wellbeing and disability advice and guidance to students with disabilities (including mental health conditions), through a range of methods, primarily one-to-one appointments, and email.• Acting as an expert referral point for students and staff on topics such as reasonable adjustment, inclusive practice, and external disability support funding, such as Disabled Students’ Allowances.• Identifying, signposting and referring student as to appropriate internal services, such as the Learning and Teaching Service, and external services, such as NHS diagnostic services. • Working individually and with colleagues in the Mental Health and Senior Management teams to manage risk relating to self-harm and suicide. • Ensuring all student related interactions are accurately recorded and filed onto a central file storage in a timely manner. • Delivering an ‘Duty Adviser’ role, managing and responding to all complex enquiries received by the Disability team from students, university staff and third-party organisation, for periods of three weeks at a time. • Acting as a bridge and point of contact into the Disability team for other professional services teams in the University, such as the Study Abroad Office and Accommodation Office.• Delivering Disability Awareness training to academic and professional service colleagues across the University.• Designing internally focused resources and materials on a range of topics, including accessing Assistive Technologies. Show less

Norwich, United Kingdom

• Leading and facilitating the delivery of social, leisure and learning opportunities for young people and vulnerable adults with sensory, learning and physical disabilities, aimed at addressing their full spectrum of needs.• Receiving formalised training in Disability Awareness and Safeguarding, including about the Prevent Strategy.

Norwich, United Kingdom

• Supporting a caseload of participants on their journey through the Work and Health Programme, quickly building rapport with them and using diagnostic tool to establish the barriers they’re facing. • Working closely with participants to develop and review highly personalised action plans to support them back into work, and towards a better quality of life and wellbeing. • Meeting participants at least once a fortnight, motivating them to remain on and progress through the programme… Show more • Supporting a caseload of participants on their journey through the Work and Health Programme, quickly building rapport with them and using diagnostic tool to establish the barriers they’re facing. • Working closely with participants to develop and review highly personalised action plans to support them back into work, and towards a better quality of life and wellbeing. • Meeting participants at least once a fortnight, motivating them to remain on and progress through the programme, and flexibly supporting their needs as they arise. • Attaining 100% compliance in a range of tracked customer compliance standards. • Consistently meeting performance expectations around supporting participants into work. • Working with other providers, organisations and charities in the community to meet the full range of participant’s needs, for example in regards to training and housing. • Acting a point of contact with the Norwich Job centre to improve the quality and quantity of referrals onto the programme. • Flexibly covering colleague’s caseloads at short notice, including in outreach locations. Undertaking a range of training packages, including:Mental Health First Aid certifiedEmployer engagementConflict managementDisability equality trainingUnconscious bias trainingEmergency First Aid at workOnline training completed:Information and Security training (incl. CFO3)Equality and diversity trainingSafeguarding principlesIntroduction to Shaw Trust volunteersEtiquette for Disability Inclusion (including working & communicating with who are deaf or hard of hearing, are wheelchair users, with a visual impairment, speech difficulties, and learning disabilities) Show less

Norwich, United Kingdom

Undertaking an apprenticeship into the Welfare to Work sector, learning the role of a Support Manager.

University Of East Anglia

• Handling the daily administration and running of the university’s 1150+ strong student employability award, helping it to provide meaningful careers interactions to over 500 students during the academic year 2016-17.• Supporting students through the award process, teaching them a range of employability technique including using the CARL framework (similar to STAR) to develop their CVs, and giving advice on interview technique.• Providing feedback and advice to students on how best to… Show more • Handling the daily administration and running of the university’s 1150+ strong student employability award, helping it to provide meaningful careers interactions to over 500 students during the academic year 2016-17.• Supporting students through the award process, teaching them a range of employability technique including using the CARL framework (similar to STAR) to develop their CVs, and giving advice on interview technique.• Providing feedback and advice to students on how best to present their experiences to an employer, tailoring to their specific needs.• Delivering training workshops of up to an hour in length to groups ranging from 5 to 30+.• Holding one to one advice appointments with students of up to 45 minutes in length. • Using the CRM software CareerHub, Outlook and Excel to constantly reorganise and adapt my caseload, allowing me to successfully maintain our seven-working day turn around period, one of our main KPIs.• Liaising with internal university and external employer stakeholders to maintain working relationships and to progress opportunities for the development of the award and its students.• Training and supervising a team of 7 paid and 10 volunteer student staff to provide award participants with additional support, and to further increase the peer support aspect of the award. • Recruiting student staff, as well as providing application feedback to successful and unsuccessful candidates.• Using Excel to support the reporting process, demonstrating the award’s impact to internal stakeholders. Show less

North Norfolk

• Using Outlook and Excel to process volunteer and financial returns from project partners, to help successfully prove the project was meeting contractual funding obligations required by the Heritage Lottery Fund.• Working remotely with little oversight, requiring excellent organisational skills to ensure my workload was completed effectively whilst also working another full-time role.• Supporting the evaluation of the festival by processing visitor feedback.

Norwich, United Kingdom

Handling a diverse and ever-changing workload, constantly reviewing ongoing claims and taking on new claims on a daily basis, prioritising these in relation to their own time and financial characteristics, allowing the handling of dozens of claims every daily. Maintaining a keen eye for detail and a high level of accuracy, allowing me to not only make sure claims were handled to the high standards expected of us by our customers and competitors, but also to ensure that suitable checks… Show more Handling a diverse and ever-changing workload, constantly reviewing ongoing claims and taking on new claims on a daily basis, prioritising these in relation to their own time and financial characteristics, allowing the handling of dozens of claims every daily. Maintaining a keen eye for detail and a high level of accuracy, allowing me to not only make sure claims were handled to the high standards expected of us by our customers and competitors, but also to ensure that suitable checks were made to identify whether claims were fraudulent or suspicious.Completing and processing a number of administrative processes using online IT systems, such as recording claimant information, paying invoices, or booking engineers to inspect vehicles. Providing high quality customer service to policy holders, talking with them and answering numerous enquiries every day via the telephone, email and post, as well as ensuring that our policy holder's interests were upheld throughout the claims process, especially if they were countering the claim against them.Acting as a point of contact for a number of other stakeholders involved in the claims handling process, both internal and external, including colleagues in other departments, but also third parties such as insurance companies and solicitors.Acting as the primary point of contact for one specific third-party representative, handling the majority of their caseload and enquiries, allowing the development of a good working relationship with the company, and allowing me to act as a source of knowledge for my colleagues. Show less

Norwich, United Kingdom

Using the online content management software Liferay, I oversaw the large-scale overhaul of the content of the University's postgraduate research web spaces, greatly improving the quality of these spaces, whilst keeping user journey and SEO in mind throughout, as well as the principles of online content writing. The project necessitated extensive project management and prioritsation to see it through to completion. It further required me to liaise extensively across departments and also… Show more Using the online content management software Liferay, I oversaw the large-scale overhaul of the content of the University's postgraduate research web spaces, greatly improving the quality of these spaces, whilst keeping user journey and SEO in mind throughout, as well as the principles of online content writing. The project necessitated extensive project management and prioritsation to see it through to completion. It further required me to liaise extensively across departments and also required me to regularly update several department's senior leadership teams about the projects 's progress, via written analytical reports, emails, telephone and verbal presentations. Finally the role also saw me providing background IT administrative support to the Office I was working in, including the maintenance of the forms and documents in use by the department. Show less

In my role as an Officer Cadet in the Cambridge Officer Training Corps, I was exposed to many of the excellent opportunities that the army has to offer. Most importantly, I received extensive leadership training, in line with the syllabus that is currently taught to all British Army Officers at the Royal Military Academy Sandhurst. This training culminated with me being able to confidently lead groups of upwards of 30 individuals, in a range of mentally and physically challenging… Show more In my role as an Officer Cadet in the Cambridge Officer Training Corps, I was exposed to many of the excellent opportunities that the army has to offer. Most importantly, I received extensive leadership training, in line with the syllabus that is currently taught to all British Army Officers at the Royal Military Academy Sandhurst. This training culminated with me being able to confidently lead groups of upwards of 30 individuals, in a range of mentally and physically challenging scenarios.Furthermore, the role has given me a good understanding of the military's terminology, ethos and mentality. Show less

Norwich, United Kingdom

Bachelor Of Arts (Ba), History, 2:1

Activities and Societies: Cambridge University Officer Training Corp History Society Triathlon Society Rock Climbing Society Specialised.

Master Of Arts (Ma), Modern European History, Merit - 67.83%

Activities and Societies: Cambridge University Officer Training Corps Specialising in Russia in Modernity, alongside a module focusing.

International Baccalaureate

Activities and Societies: Played for the schools 1st XV rugby team as a tight-head prop. Involved in a number of amateur dramatics.