My expertise in driving revenue growth, building strategic partnerships, and leading high-performing sales teams will take your organization to new heights. I am committed to delivering exceptional service and maximizing client satisfaction to promote the destination and contribute to its overall success. Let's join forces and make magic happen!Key contributions:• Develop and execute strategic sales plans to achieve revenue targets and increase the sports market for the… Show more My expertise in driving revenue growth, building strategic partnerships, and leading high-performing sales teams will take your organization to new heights. I am committed to delivering exceptional service and maximizing client satisfaction to promote the destination and contribute to its overall success. Let's join forces and make magic happen!Key contributions:• Develop and execute strategic sales plans to achieve revenue targets and increase the sports market for the destination.• Identify new business opportunities and cultivate relationships with key stakeholders, including meeting planners, corporate clients, and travel industry partners.• Collaborate with the Director of Sales to create and implement innovative sales and marketing initiatives to position the destination as a premier choice for conferences, conventions, and events.• Identify new business opportunities and cultivate relationships with key stakeholders, including meeting planners, corporate clients, and travel industry partners.• Collaborate with the Director of Sales to create and implement innovative sales and marketing initiatives to position the destination as a premier choice for conferences, conventions, and events. Show less

Ensure the best client service is available through communication amongst the team, cross-training within the department, and appropriate office coverage.Ensure the hotel meets or exceeds budgeted goals.Creating a focus on attracting new business.

• Serve as a key liaison for hotel, while overseeing eight direct reports and 33 staff overall, monitoring and evaluating all department daily activities to ensure the successful operation of payroll, hotel facilities, services, and amenities. • Oversee hotel administrative processes such as staffing, training, and budgeting/finance to ensure proper planning and organization. • Direct and coordinate the resources, tasks, requirements, systems, and processes related to the hotel's… Show more • Serve as a key liaison for hotel, while overseeing eight direct reports and 33 staff overall, monitoring and evaluating all department daily activities to ensure the successful operation of payroll, hotel facilities, services, and amenities. • Oversee hotel administrative processes such as staffing, training, and budgeting/finance to ensure proper planning and organization. • Direct and coordinate the resources, tasks, requirements, systems, and processes related to the hotel's day-to-day operations, and create an energized and positive work environment that results in the delivery of exceptional guest service. • Establish and review departmental standards, guidelines, and objectives. • Support the hotel's sales and business strategies to maximize revenues and profitability.• Partner with GM to create a positive work environment, serving as a support resource for front line staff in all departments.• Collaborate with Sales and Food & Beverage management to plan and execute memorable guest events.• Receive and assist in resolving guest complaints and service recovery process.• Assist GM during Morning meetings and conduct the morning Daily Hello meetings in the absence of General Manager.• Model the Marriott mission, vision, and values, and work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel. • Focus on building brand loyalty through proactive communication, setting and managing expectations. Show less

• Provided extraordinary customer service by being compassionate toward and understanding of their needs. • Built value by offering tailored and thoughtful solutions to fit each person, family, or business. • Maximized AT&T-customer connections, saving customers money, personalizing their experience, and protecting their investment. • Delivered an outstanding experience that improved customer loyalty and strengthened the brand. • Provided a total sales solution to customers for… Show more • Provided extraordinary customer service by being compassionate toward and understanding of their needs. • Built value by offering tailored and thoughtful solutions to fit each person, family, or business. • Maximized AT&T-customer connections, saving customers money, personalizing their experience, and protecting their investment. • Delivered an outstanding experience that improved customer loyalty and strengthened the brand. • Provided a total sales solution to customers for any of their digital needs, including entertainment.• Consistently achieved sales benchmarks and milestones.• Accurately set up accounts so customers were able to use their new devices/entertainment packages immediately.• Assisted the store manager with daily operations and duties. Show less

• Managed the operation of the hotel’s front desk, ensuring efficient and exceptional service was provided to a wide variety of individuals on a daily basis, including: guests, potential guests, vendor partners, and team members. • Coached team in welcoming guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting any special program, assisting guests during their stay with questions or concerns, and… Show more • Managed the operation of the hotel’s front desk, ensuring efficient and exceptional service was provided to a wide variety of individuals on a daily basis, including: guests, potential guests, vendor partners, and team members. • Coached team in welcoming guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting any special program, assisting guests during their stay with questions or concerns, and providing a positive customer experience to individuals contacting the hotel via phone. • Oversaw recruitment, hiring, training, coaching, and supervision of all guest services staff within a 218-room full service hotel that completed $7.5M renovation in 2016.• Directed all aspects of customer service and guest relations including, check in/check out, collect guest payments and identification, financial transactions, hotel key control system, safety and security, maintenance issues, and billing. • Completed shift checklist(s) to ensure the hotel information was updated and team members were prepared for the daily activities. • Provided guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, and ensuring guests were aware of available hotel services. • Anticipated and responded to all guest concerns or requests in a manner which left the guest feeling assured and optimistic about selecting Holiday Inn.• Maintained and monitored all database and operating systems for the front desk.• Responsible for tracking daily labor costs, expenses, and revenue management for the front desk operations.• Served as Manager on Duty for all hotel staff throughout the month.• Created and managed social media platforms, including Facebook, Twitter, and Instagram while acting as hotel photographer.• Built inventory and ran the Sundry. Show less