Lyn D. Email & Phone Number

Taguig, NCR, PH

- Assists and supports the entire Go To Market Team with data reporting and inquiries- Creates, schedules and adjusts reports and dashboards for both internal and external use- Partners with Customer Success Coordinators in updating Executive Business Review decks on demand- Generates, audits and performs true-ups on Licensing reports for Customer Success.

Leader in Customer Support by working with our top customers' Administrators and working cross-functionally with our engineers and leadership teams- Assist our Premier Admins via Zendesk ticketing solution- Responsible for owning all escalated support tickets by frequently providing customers with timely updates and working with engineers to resolve all.

Provides technical support to solve the majority of the transactional support tickets- Own the customer experience by effectively addressing support-related questions and issues- Assist both Premier and Non-Premier Admins and End-Users via phone and Zendesk ticketing solution- Analyze ticket trends and understand when to escalate- Consistently attain.

Philippines

- Guide and manage team performance to achieve KPI scores- A member of CBS Engagement team- Deliver team performance review on weekly, quarterly, annual meetings- Assess individual team member performances- Provide 1on1 coaching sessions- Review processed applications for Quality Assurance monitoring

National Capital Region, Philippines

- Processes payments for Corporate Card expenses- Follow up on Expense Reports submission- Assist in Expense Report reconciliation- Responsible for Inbound and Outbound calls management- Provide high quality of service to customers

Philippines

Acquired eTelecare Global SolutionsClient: Dell- Audit and validate close cases- Oversee the performance of the Outbound Team- Review Customer Satisfaction survey comments and generate a report- Reward and Recognize top representatives in CSAT and on going program campaigns

- Provide technical troubleshooting for software and hardware issues of Dell laptops and desktops- Handle customer escalation- Provide resolution and high quality phone support service to customers- Onboard new members of the team

Philippines

- Offer Flexi Loans and Balance transfer to active AIG cardholders

Philippines

- Offer Philippine local products to customers living in Japan