Luis Daniel Durán Otamendi Email & Phone Number

Madrid, Es

Madrid, Comunidad De Madrid, España

Ciudad De México, México

• Successfully delivered 300+ projects to provide cloud, virtualized and physical infrastructure to the different product owners and service owners in the firm. This, by using Lean-Agile principles.• Reduced operation costs by 30% by allocating more than 3000+ infrastructure assets, enabling the appropriate ownership and billing to the service owners.• Closely worked with other operation teams to follow the delivery process and help to unblock any communication related delay•… Show more • Successfully delivered 300+ projects to provide cloud, virtualized and physical infrastructure to the different product owners and service owners in the firm. This, by using Lean-Agile principles.• Reduced operation costs by 30% by allocating more than 3000+ infrastructure assets, enabling the appropriate ownership and billing to the service owners.• Closely worked with other operation teams to follow the delivery process and help to unblock any communication related delay• Provided technical expertise by designing the infrastructure engineering worksheets of 50+ IT projects.Tools: Service Now, Confluence, Jira, Splunk, Datadog, VMware, vRA, InfoBlox, UCSM, BigFix, Jenkins, MS Azure, MS Dynamics, MS Project. Show less

Ciudad De México, México

• Improved SLA compliance for ISP clients by 50% by designing and delivering solutions to improve the incident tracking system.• Reduced unattended incidents by 30% by delivering monitoring and events management solutions for ISP and Banking customers.• Coordinated and provided technical expertise for network upgrade and expansion projects for banking institutions in México with 95% customer satisfaction.• Provided technical guidance for on-premises infrastructure projects: from… Show more • Improved SLA compliance for ISP clients by 50% by designing and delivering solutions to improve the incident tracking system.• Reduced unattended incidents by 30% by delivering monitoring and events management solutions for ISP and Banking customers.• Coordinated and provided technical expertise for network upgrade and expansion projects for banking institutions in México with 95% customer satisfaction.• Provided technical guidance for on-premises infrastructure projects: from discovery and planning through implementation and delivery. Show less

Lima, Perú

Lima, Perú

• Responsible for the Project Budget, Margins, and completion within given timelines.• Lead Project teams to deliver multiple, simultaneous projects that span across 10+ business or technology areas.• Metrics-Driven Decision Making by tracking performance metrics, trends analysis, and informed decisions. Whether for SLAs, CSAT scores, or cost per transaction. • Coordinated requirements gathering and feasibility analysis of business user needs in collaboration with project manager… Show more • Responsible for the Project Budget, Margins, and completion within given timelines.• Lead Project teams to deliver multiple, simultaneous projects that span across 10+ business or technology areas.• Metrics-Driven Decision Making by tracking performance metrics, trends analysis, and informed decisions. Whether for SLAs, CSAT scores, or cost per transaction. • Coordinated requirements gathering and feasibility analysis of business user needs in collaboration with project manager and technical lead.Tools: Primavera P6, Tableau, Smartsheet, MS Project Show less

Perú

Venezuela

• Unix/Linux Systems Administrator (Solaris, Red-Hat, Ubuntu, HP-UX)• Backup and Restore Management • Access and Security Accounts Management• SMS, Voice and Data Servers• Bash Script and automation of tasks• Customer Facing• Maintenance Window Management• Operational Reports and Statistics• Coordination and Resolution during massive outages