Lisa Decarlo Email & Phone Number

United States

Manage team of 5 system administrators (onsite and remote) and 1 DSS agent in a fast paced, multi location environment. Support includes end user, software development and 3rd party integrations. Implement asset management, process and procedure documentation as well as versioning. Work closely with development and QA to redevelop and document the in-house.

Transitioned to PM role to streamline PM processes by developing project process flow and creating industry driven document templates for each stage of a project, excel in bridging technical and business requirements to provide enhanced customer satisfaction, resolved project issue including scope creep, communications and task resolution thru the creation.

Managed 6 person Helpdesk/DSS team, including flex time, coverage and mentoring. Managed reviews, hiring, leading group meetings. Implemented asset management processes and revamped the install/troubleshooting/SOP department documentation. Provided guidance to business analysts in processes of in- house and vendor communications, project organization.

iSeries on-site administration, change management, assist BA with software fixes/changes, 2nd level software/hardware support, project lead for several Hotel opening projects, critical system upgrades, provide documentation for 1st level support, liaison between business units, IT and Vendor support, backup for application Security/Compliance.

Local project lead for Phase 2 deployment and configuration of POS equipment based on construction TCO dates. Assist BA with troubleshooting and resolution of vendor managed tickets. Assist iSeries administration. Research, resolve and recommend solutions to complex, user oriented issues. Test new technologies prior to deployment. Recommend solutions to.

Member of Sands opening team. Worked closely with business units to determine software/hardware needs. Installation and configuration of POS system, CVPS Valet system, ASCS configuration, security/badging systems, Kronos timekeeping, employment center, front of house areas, and back of house areas based on construction TCO and business deadlines. Lead on.

Enhanced customer satisfaction by employing key strategies to alleviate network and system issues. This was done by identifying user needs, determining budgetary requirements, assessing potential timeframes, offering multiple solutions, and testing/implementing customer selected options. Ensured stability through proactive measures such as implementing.

Enabled business to function 24/7 by supporting ticket redemption units, kiosks, and Micros POS units on the gaming floor. Allowed business to operate at optimum levels by supporting Aristocrat OASIS system, crystal reports, CDS and WV lottery pollers. Increased user knowledge by providing faculty training and support for gaming applications. Installed.

Enhanced functionality of Jefferson County Schools IT system by designing, implementing, and maintaining all of its technology requirements. This included, as part of a four person team, maintaining and repairing over 3,000 workstations and printers/scanners. Building, loading, installing and configuring 18 servers for elementary, middle and high schools..

As, Information Technology, Network Systems Technologies

As, Audio Recording And Production