Professional Dota2/Esports Broadcaster

-Analyzed client's operations and identified business needs. Designed software systems to address those needs using custom, pre-built, and third-party solutions. Generated estimates of time/costs required to implement designs.-Reviewed designs with clients, revised them based on feedback, and delivered final versions to clients for formal approval.-Successfully converted design projects into over $300,000 of approved development work.

-Consulted with new and existing clients regarding third-party business software packages such as Quickbooks, Dynamics GP, Peachtree, SAP, Sharepoint, and Office. -Gathered client business requirements and recommended third-party software solutions to fulfill those requirements. Worked closely with clients to identify, sell, and implement the right solutions for their needs.-Performed new software installations, reconfigurations of existing installations, client training programs, and on-demand technical troubleshooting.-Fielded support calls from clients in need of technical assistance and resolved simpler issues on the spot. Researched more advanced/complex issues and provided followup assistance/training to ensure issue resolution.

-Oversaw quality assurance (QA) for software development division with annual revenue in excess of $4 million.-Discovered, documented, and resolved tens of thousands of software bugs across wide spectrum of software solutions.-Overhauled QA processes by developing programming/user-interface standards. Worked closely with Director of Software Development to train software developers in best practices and create re-usable code libraries/templates. -Implemented database solution for issue reporting to improve division's ability to track and resolve bugs. Compiled quality metrics based on this data and used them to refine development processes and company's project lifecycle.-Created system documentation including comprehensive online help systems, quick start guides, and functional overviews.

-Managed team of ~20 new/returning Writing Assistants.-Provided strategies for dealing with difficult situations and unexpected problems throughout the year.-Tutored fellow Dartmouth students, including ESL and learning-disabled clients.-Pioneered intensive grammar and logic/argument workshops for freshman writing seminars.

-Coached baseball team of 18 at-risk 5th/6th-grade boys from East Harlem, NYC at 3 month summer program.-Brainstormed, composed, and implemented lesson plans for clubhouse meetings 4 days a week.-Supervised team during daily recreational activities and weekly off-site enrichment field trips.