Lorraine Dejong Email & Phone Number

Cranbrook, British Columbia, Canada

Duties included: Maintaining filing and data management systems. Establish and maintain spreadsheets and analytics. Reviewing and updating the Training Matrix for all permanent and contract employees. Receive and ensure the accuracy of workers' log sheets. Record all incident reports. Track and record all major winter weather events, including forecast weather and the preparations in each of the 5 Service Yards. Book hotel and conference rooms. training seminars, and catering.Operating… Show more Duties included: Maintaining filing and data management systems. Establish and maintain spreadsheets and analytics. Reviewing and updating the Training Matrix for all permanent and contract employees. Receive and ensure the accuracy of workers' log sheets. Record all incident reports. Track and record all major winter weather events, including forecast weather and the preparations in each of the 5 Service Yards. Book hotel and conference rooms. training seminars, and catering.Operating systems utilized:Microsoft Office SuiteRoadRunnerSharepoint Show less

Crabrook, Bc

Provision of courteous and compassionate customer service for both current and future clients of this busy boutique Veterinary Practice. My primary Reception duties involved answering multi-line phones, taking and relaying messages to appropriate staff members, greeting clients entering the clinic and making routine medical, surgical and emergency appointments, Coordinating client movement through the clinic from check-in to invoicing, processing payments, and ensuring follow up appointments… Show more Provision of courteous and compassionate customer service for both current and future clients of this busy boutique Veterinary Practice. My primary Reception duties involved answering multi-line phones, taking and relaying messages to appropriate staff members, greeting clients entering the clinic and making routine medical, surgical and emergency appointments, Coordinating client movement through the clinic from check-in to invoicing, processing payments, and ensuring follow up appointments were booked.Administrative duties involved creating new client/patient records, verifying information was correctly entered and transferred, updating information, ensuring completion of entries and medical records, updating entries after any communication with the client and accurate filing and storage of records. I was also responsible for ensuring the Clinic was properly opened and closed for each business day. This function involved the following procedures:Opening duties: Prepare reception area and exam rooms for opening, have files printed and ready for the day's appointments, review patients/clients coming in that day, verify cash register opening float, check reception voicemail and email and respond to messages, check-in the morning's surgery clients.Closing duties: Perform end-of-day processing, settle and close out the day's cash and credit transactions, verify closing cash register float, and ensure all lights, medical equipment, and computers are properly shut down for the end of the business day.Operating systems utilized:Microsoft Office SuiteGoogle/GMailAVImark softwareALLYDVM software Show less

Calgary, Canada Area

Assisted airline customers worldwide with flight operations data and troubleshooting any issues with flight planning. I specialized in the development & customization of flight plan formats for individual airlines and air operators. Other duties I performed included daily maintenance of the company database (air routes, airways, aircraft performance charts) and troubleshooting flight planning information & data in FOMS. Along with my team, I assisted in processing the monthly AIRAC data cycle… Show more Assisted airline customers worldwide with flight operations data and troubleshooting any issues with flight planning. I specialized in the development & customization of flight plan formats for individual airlines and air operators. Other duties I performed included daily maintenance of the company database (air routes, airways, aircraft performance charts) and troubleshooting flight planning information & data in FOMS. Along with my team, I assisted in processing the monthly AIRAC data cycle updates, into the Skyplan flight planning system, to ensure data compliance with NavBlu and Lido information.Operating systems utilized;FOMSLinuxMySQL Microsoft Office SuiteAurora (Flight Planning engine) Show less

Calgary, Canada Area

Flight following and client care support. Specializing in communications, I assisted charter clients with updates for the initial start up of the morning flight operations. These time-sensitive communications included both verbal and email formats to advise of any delays, changes or cancellations involving aircraft performance or passenger manifests. Administrative duties included charter flight quotes, issuing and amending passenger manifests, drafting correspondence, finalizing completed… Show more Flight following and client care support. Specializing in communications, I assisted charter clients with updates for the initial start up of the morning flight operations. These time-sensitive communications included both verbal and email formats to advise of any delays, changes or cancellations involving aircraft performance or passenger manifests. Administrative duties included charter flight quotes, issuing and amending passenger manifests, drafting correspondence, finalizing completed trip packages, verifying Nav Can fees, reporting of aircraft and passenger load information, compiling SOP's for job-related functions and responsibilities.Operating systems utilized:FOSMicrosoft Office Suite Show less

Calgary, Ab

Flight Following and Ground Support to flight crew. This function included activities such as scheduling SLOT times in the YYC RAPT program, updating current and forecasted weather as well as airport terminal activities. Administrative duties included maintaining current training records for the flight crew, adjusting flight legs and crewing of aircraft as required for operational changes, verifying all completed flight legs, coding delays on flight legs, ordering office supplies, calculating… Show more Flight Following and Ground Support to flight crew. This function included activities such as scheduling SLOT times in the YYC RAPT program, updating current and forecasted weather as well as airport terminal activities. Administrative duties included maintaining current training records for the flight crew, adjusting flight legs and crewing of aircraft as required for operational changes, verifying all completed flight legs, coding delays on flight legs, ordering office supplies, calculating and submitting monthly AIF & AOF fees to respective airport operators for use of their facilities, checking and verifying accounts payable. Other functions that I fulfilled included providing weekly and monthly aircraft performance reviews, updates weekly with events and circumstances that affected the aircraft fleet's daily operation. Operating systems utilized:FOS,PelesysGLMS SAPMicrosoft Office Suite. Show less

Calgary, Ab

Supervision of 7 delivery drivers in Calgary. Ensuring company compliance with contract terms and conditions maintained with commercial airline customers. Daily overview of job orders and payment scales of the individual assignments. Responding to special requests and 'hot shot' delivery service as required by the customer. Providing assistance for the Edmonton dispatch office and their drivers during the evening hours.

Cranbrook

Preparation of legal documents and court filings. Delivering court documents within established deadlines. Process new files for real estate transactions. Minute-taking during client interviews with a lawyer. Perform legal research. Front desk reception. Maintain office BF filing system. Process daily incoming and outgoing mail to the appropriate departments.

Toronto, On

Collection of data from Inflight Personnel as well as Aircraft Maintenance. The data collected from Inflight personnel, from their on-board survey forms, was utilized for the analyzation and comparison of on-board sales and services. The data collected from Aircraft Maintenance was utilized to summarize and compare the work-time of scheduled maintenance performed as well as the cost-effectiveness of this work.

Calgary & Toronto

At the Calgary Intl. Airport, my responsibilities entailed gate coordination and radio communications for Air Canada Jazz, Central Mountain Air and Zip Airlines. In the Toronto Pearson Intl Airport the same responsibilities applied to Air Canada Jazz and Air Georgian. Job duties also included accurate tracking of flight arrivals and departures, coordination of all ramp activities such as catering, grooming, tow crew and maintenance services. The STOC office also acted as an intermediary for… Show more At the Calgary Intl. Airport, my responsibilities entailed gate coordination and radio communications for Air Canada Jazz, Central Mountain Air and Zip Airlines. In the Toronto Pearson Intl Airport the same responsibilities applied to Air Canada Jazz and Air Georgian. Job duties also included accurate tracking of flight arrivals and departures, coordination of all ramp activities such as catering, grooming, tow crew and maintenance services. The STOC office also acted as an intermediary for Crew Sched., Dispatch and DCC to relay messages to appropriate departments to ensure a timely operation. I have also worked as a CSA, Cargo & Shipping, Security Guard, Aircraft Weight and Balance, (BAE 146, Canadair RJ's and Dash-8 100 and 300 series), as well as Maintenance Stores in my career with Air BC/Air Canada Jazz. Show less

Invermere, Bc

Accountability to optimize the distribution of propane in the lower East Kootenay as well as all of the West Kootenay District. My responsibilities were to direct and supervise drivers and gas-fitters, as well as scheduling and coordinating the fleet of vehicles assigned to the market areas. This included tandem axle, as well as crane and service trucks. I also worked directly with current, and potential customers of Superior Propane Inc., answering and resolving any questions regarding their… Show more Accountability to optimize the distribution of propane in the lower East Kootenay as well as all of the West Kootenay District. My responsibilities were to direct and supervise drivers and gas-fitters, as well as scheduling and coordinating the fleet of vehicles assigned to the market areas. This included tandem axle, as well as crane and service trucks. I also worked directly with current, and potential customers of Superior Propane Inc., answering and resolving any questions regarding their use of Propane, as well as helping to establish delivery schedules for the customer. In the course of my position, I have obtained Certificates in WHMIS, Transportation of Dangerous Goods, Focus on Propane and Focus on Prevention. Show less