Louie Delostrico Email & Phone Number

Canada

Sturgeon County, Alberta, Canada

Edmonton, Alberta, Canada

*Managed trailers (dry, heated, reefers, flat decks) to be used during the shift for outbound LTL throughout Canada.*Provide trailers needed by the dock to load freight and to ensure the it is usable for outbound run.*Act as the main contact from Dispatch and Dock to ensure that drivers are properly informed where they can get the trailers for outbound and doors to proceed for inbound and stripping freight*Dispatch City Drivers for their freight pick up/delivery in accordance to agreed time.*Act as the point of contact by the shop for trailers that are good to go and for trailers that needed to go to the shop for repairs*Solved and manage trailer shortage and come up with a solution to ensure that freight will be loaded on time and be ready for outbound departure.*Report, evaluate, and suggest process improvement for better handling day to day operations and ensuring service level agreement are being achieved.

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Provide a cost efficient routes to the drivers without compromising the service level agreement with the clientsCommunicate with the truck drivers regarding delivery routes, truck issues that may arise, road conditions, delivery time frames, and record mileage for tracking purposesAct as the communication liason between the driver and the customers to ensure that both parties will be up to date regarding the progress of the service being providedProcess billing, payments, invoices.Manage day to day activity of the 310-DUMP delivery in Edmonton and CalgaryReport daily finished job, pending, next day job to the managementAssist with the needs of the drivers to ensure truck is properly working. (Oil change, service maintenance, disinfections, and fueling up)Assist drivers to ensure that they will be safe in case there will be an issue with the truck ( calling taxi company to ensure drivers will be pick up and drop off to the office or to their safe destination)

Edmonton, Alberta, Canada

Responsible for answering incoming sales call and ensure to close a salesCollecting vital information to process payment of the clients (CC information, Address, email address, Signed Waiver, signed CC authorization to deduct)Sending documents to client via email regarding their orders to ensure delivery will not be delayedProvide quotes and service information regarding the company’s productDoing outbound calls for prospect client and potentially close a salesResponding to emails and live chat sales inquiryProvide daily sales reportProviding outstanding customer service for inquiries not related to sales (Invoice, billing concerns, transferring calls to proper person/department)Doing Admin tasks

Edmonton, Alberta, Canada

Provide customer service to Smart Start Canada clientsTroubleshoot Ignition Interlock Device issues and escalate to management for concerns that needed an immediate responseSchedule install, calibration, and removal of Ignition Interlock Device to customer’s vehicleCoordinate with 3rd party shops regarding customer’s scheduleInvoice customers and process fees and refunds.Admin duties assigned by the company

Project ManagementITIL framework implementationPeople DevelopmentRecruitment, Selection, Development, and RetentionTasks distributionRisk AssessmentCost Saving AnalysisLong Term Goal ProjectionKPI analysis and Improvement

Zuellig Bldg, Makati Avenue, Makati City

Process Improvement, Performance enhancement, Quality Analysis and Improvement (SWOT Analysis), Key Performance Indicator Identification, People Management, Training, Hiring, Appraisal Review. Managed PH Technical Support Team and delegate specific tasks related to each subordinates.Point of Escalation for PH Technical Support members and Tier 1 Global Support members. Assist customers in Installing GlobalSign's Products (SSL Certificate, Digital Certificates) via (Phone, Chat, Email), Customer Service FunctionalityWide understanding about Public Key Infrastructure (PKI) and Online Security Protocol, Securing and implementing SSL certificate to web servers (Unix, Windows, Appliance)

Customer Support Team Leader

Answer support inquiriesMonitoring of Tier 1 SupportPoint of Escalation for support inquiriesReport to Management about the daily situation for support personnelConduct weekly reports about support cases that being handledProvide KPI for the support personnelResponsible for process improvement of Support Department

Work for DODO (Australian ISP_Provide troubleshooting for Internet connection problemProvide excellent customer service skill

Work for AT&T DSL SupportAnswer incoming calls for AT&T DSL customers.Provide troubleshooting to internet connectivity problemProvide good customer service skillsProvide and suggest process improvement for the CenterProvide good customer satisfaction

Manila

Answer inbound calls (Sprint Mobile Phone Customers)Answer billing and subscription inquiryProvide good customer service skills

Bachelor Of Business Administration (B.B.A.), Marketing, 2.0

Activities and Societies: Centro Escolar Marketing Society-Consistently with good grade during college. -Finished Degree without any back.

Education record