Lauren Deroche Rees, Pmp Email & Phone Number

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

Career break to stay home with my family during the COVID-19 pandemic.

Greater New Orleans Area

• Managed 10+ technical consultants through 100% remote role across 50+ overlapping healthcare client projects.
• Onboarded two (2) Project Managers to assist with increase in projects.
• Communicated the progress of priority projects to the Senior Director and Chief Operating Officer through monthly meeting.
• Managed Computerized Maintenance Management Software (CMMS) application implementation for global healthcare technology management client with $1.5 million budget.
• Revamped internal and external project artifacts to align with new company branding.Proficient Platforms: Smartsheet

Greater New Orleans Area

• Managed 10+ technical consultants through 100% remote role across 25+ overlapping healthcare client projects.
• Coordinated onsite discovery workshops for initial stakeholder buy-in for successful product application configuration.
• Communicated the progress of projects to Program Manager and Senior Manager through weekly project status reports.
• Assisted with presale activities including meetings to determine client requirements and potential project scope of work.
• Managed four (6) engagements for new Computerized Maintenance Management Software (CMMS) application with a $1.2 million budget.
• Created project plans and burndown reports for client management using various project management systems.Proficient Platforms: JIRA, Salesforce, ServiceNow HI Portal

Greater New Orleans Area

• Managed 15+ technical resources both onsite and remote across 11+ overlapping client engagements.
• Communicated the progress of projects to senior management through bi-weekly burndown reports.
• Facilitated daily Scrum meetings and bi-monthly Sprint planning and retrospective review meetings.
• Maintained team product backlog for development of 5 criminal justice interfaces with a $1.4 million budget.
• Produced financial and operational performance reports for client management using various project management systems.
• Coordinated stakeholder demonstrations to provide end-user feedback.

Greater New Orleans Area

• Managed 4 Project Managers and 2 Project Coordinators for technical field services operations with $350,000 staffing budget.
• Onboarded 1 Project Coordinator, 1 CIO, and 2 Project Managers to assist with an increase in projects.
• Onboarded average of 5 new clients per quarter (prepared contract documentation and reviewed pricing proposals) resulting in $1.7 million total revenue in 2015.
• Provided quality assurance and facilitated all Tier 3 escalations for 70+ clients yearly resulting in 500+ dispatches per quarter through 100% work from home position.
• Assembled and delivered weekly financial and operational performance reports for executive management using various project management systems.Proficient Platforms: AutoTask, Field Nation, OnForce, Work Market

Greater New Orleans Area

• Onboarded 1 Project Coordinator to assist with an increase in projects.
• Onboarded 20+ clients (prepared contract documentation and pricing proposals, performed Client Portal demonstrations) which resulted in 500+ dispatch increase from 2014 to 2015.
• Provided quality assurance and facilitated Tier 1-2 escalations for 20+ clients resulting in 500+ dispatches per quarter through 100% remote position.
• Managed vendors to ensure products met quality standards and were delivered at the right place at the right time for installation.
• Assembled and delivered weekly performance reports (financial, ticketing, and sales opportunity) for Director of Operations using various project management systems.
• Facilitated project closeout meetings (created and delivered performance summary documentation, finalized invoices, and forecasted next steps for future opportunities).

Greater New Orleans Area

• Coordinated 345 site dispatches for a nationwide retailer in 90 days resulting in $150,000 in revenue.
• Initiated and completed the migration of all client data and documentation in the outdated CRM module to new AutoTask platform cutting quarterly maintenance costs and streamlining processes.
• Completed coordination tasks for 4 Project Managers across 4-time zones to generate $3 million in revenue for 2013.
• Trained and onboarded 4 Project Managers, 1 Senior Technical Consultant, and 1 Telecom Administrator.
• Completed monthly website content updates and assisted with the creation of new company logo.
• Created all conference promotional materials (banners, email blasts, and press releases).

Baton Rouge, Louisiana Area

• Created 200+ advertisements for events (sales, trunk shows, and promotions).
• Communicated with magazine representatives regarding monthly creation.
• Design 1-3 magazine ads per month, confirm layout and final placement approval.
• Prepared all advertisement e-mails using image hosting and e-mail marketing technology.
• Reached retail quota each quarter with specialized Facebook and Instagram posts.
• Produced additional materials (shopping bags, tags, coupons, store awnings, banners).Proficient Platforms: Adobe CS5 Suite Photoshop, Constant Contact

Greater New Orleans Area

• Conducted classroom training for various levels of 20 – 30 clinical end users in EpicCare Ambulatory including physicians, nurses, and administrative staff.
• Abstracted allergies and medications for 100+ Go-Live appointment patients per day.
• Provided one-on-one clinical Go-Live technical support for 20+ end users of various levels per shift.
• Onboarded the Ochsner Dermatology Surgery department in less than 1 month.Credentialed Modules: EpicCare Ambulatory (Nurse and Physician), Cadence, Kaleidoscope

Baton Rouge, Louisiana Area

• Communicated with clients as a receptionist 1-2 hours per day.
• Packaged clientele merchandise and advertisements such as point of purchase (POP) materials.
• Sorted mail daily, faxed proposals to clients, prepared promotional programs for client conferences.