Lisa Gagliardo Email & Phone Number

Richardson, Texas

As a member of the IPRT Team at ALU now Nokia-Perform ALU 7750SR Software Upgrades including Pre-Checks prior to upgrade to ensure redundancy between the pair of routers.-Create Customer Questionnaire for implementation of PIM and MLD protocols to support Evolved Multimedia Broadcast/Multicast Service-Create Customer Questionnaire to implement Re-IPing of.

Richardson, Texas

-Engaged with Technical Introduction Leaders (TIL) for all New Product Introductions (NPI) for LTE, CDMA and GSM.-Collaborate with CORE Engineering teams to ensure Engineer Guides and other Engineer documents such as LCIQ, HWCIQ, S6 and NDD and tools are updated to support NPI’s.-Mentor the GSC Mexico Network Engineering team has the correct processes.

Richardson, TX

-Senior Engineer for collaborating with CORE Engineering teams in the launch of new tools, including CES WET, for all CDMA PMSC solutions in our customer networks.-Conducted training sessions on new procedures and tools for all CDMA Network Engineering regions.-Distributed bulletins, knowledge transfer sessions and eTest exams for certification so Regional.

-Help CoE Engineering Managers in developing and empowering the team to deliver “Best in Class” Network Engineering support for External Wireless CDMA Networks in NA, CALA and EMEA customers.-Reduce technical dependency from regions by expanding CoE CDMA team’s capabilities to support level 3 and 4 type of activities, measured by EWOKS complexity.

-Participated actively to strengthen ETG and help transform into a sought-after, world-class services consultancy, and a team of high caliber and balance-Use milestones invocation and quality practices to ensure budgets, timelines, and targets align at outset and throughout to the reality of quality engineering requirements. -Use and help improved.

-Responsible for coordinating support teams to provide quality UMTS network deployments.-Generate configuration files for complex UMTS networks and provide support to ensure a successful network deployment while meeting customer’s expectations.-Serving as Subject Matter Expert and point of escalation - responsible for opening, tracking and closing cases.

-Prime Network Engineer for the Sprint PCS Southeast Region markets and Validation Office in Miani-Prime for collaborating with CORE Engineering in creating Process documents for new CDMA software releases.-Conducted training sessions on new procedures and tools for all CDMA Network Engineering regions.-Provided leadership guidance to team members.

Team Leader for Sprint market and Database Engineer Prime for Sprint PCS.Responsible for providing support and training team members.Assisted team members in solving problems or issues regarding projects and/or markets.Created tracking process, for job requests requested by Project Management, RF Engineering, and customers. Process creates a unique.

Involved in Technical Transfer sessions with both Nortel and Telstra personnel.Created configuration files to support new features which included: ISSHO, SBS Upgrade, 34d/4th DISCO Expansion, Multi-BTS rehome, ATM Vector and ATM Passport files.Involved in training new employees, as well as trained visiting employees from other Asia Pacific Nortel.

Upgraded Voice Response Unit (VRU) systems.Designed and implemented hardware and software for ASPECT bridge to VRU systems.Designed, modified and initiated various changes to VRU applications. Changes included: new subroutines, new DLL's, and parameter restructuring.Reconstructed development VRU to communicate with host via TCPIP/Sockets and successfully.

Performed analysis, designed, programmed, implemented, and tested computer programs for VRUs. Software development included various host interfaces (IBM 3174, X.25, Burroughs) in different telephony environments.Member of FastPath programming group, which produced VRU's in smaller time frames. Prepared flowcharts, programmed, implemented and tested.