Lovedeep Singh Godara Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Key responsibilities:● Building and maintaining relationships with Resellers by providing consistent and accurate quotes and information.● Hardware and Software Pre-Sales (Network Monitoring/Management Software) ● Up-sell where possible by offering support options, installation services and management solutions.● Follow-up calls to ensure deals are kept up-to date and closed in a timely manner. ● Working alongside some of New Zealand’s leading businesses like Spark… Show more Key responsibilities:● Building and maintaining relationships with Resellers by providing consistent and accurate quotes and information.● Hardware and Software Pre-Sales (Network Monitoring/Management Software) ● Up-sell where possible by offering support options, installation services and management solutions.● Follow-up calls to ensure deals are kept up-to date and closed in a timely manner. ● Working alongside some of New Zealand’s leading businesses like Spark, Datacom, Soft Source, Fujitsu as well as leading international vendors like Aruba, Dell, Fortinet, Eaton and more.● Coordination of training sessions and materials for new and existing team members.● Daily communication with Vendors for Deal registration and product updates.Key Brands and Vendors covered:• HPE Aruba Switching and Wireless• Allied Telesis Switching• Dell EMC Switching and Aerohive Wireless● Huawei Switching, Server and Wireless● Fortinet, SonicWall and Alienvault● Polycom, Jabra, AudioCodes and 8x8● Ruckus ICX and Wireless (Formerly) Show less

Auckland, New Zealand

Key responsibilities:• Provide Tier 2 support for front of house teams to ensure customer resolution is fulfilled including interaction with internal and external service providers (LFC’s etc.) as necessary.• Own, communicate and manage network outages where customers’ service is impacted.• Identify trends & improvement opportunities based on the incidents received. • Assist in technical training and technical coaching to team members and wider team to ensure Consumer Care… Show more Key responsibilities:• Provide Tier 2 support for front of house teams to ensure customer resolution is fulfilled including interaction with internal and external service providers (LFC’s etc.) as necessary.• Own, communicate and manage network outages where customers’ service is impacted.• Identify trends & improvement opportunities based on the incidents received. • Assist in technical training and technical coaching to team members and wider team to ensure Consumer Care deliver to all service targets/culture.• Act as Product or Service liaison for major products and services working with suppliers to establish service or solve technical issues as required Show less

Auckland, New Zealand

Key responsibilities:• Technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Resolve technical problems with Local Area Networks (LAN), WAN, Wireless network and IP Telephony (VOIP).• Log onto customers' computers using screen sharing technology to view and fix problems.• Helping customer configuring modems and routers with Dynamic, Static IP addresses and setting up DHCP range.• Technical support within a busy… Show more Key responsibilities:• Technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Resolve technical problems with Local Area Networks (LAN), WAN, Wireless network and IP Telephony (VOIP).• Log onto customers' computers using screen sharing technology to view and fix problems.• Helping customer configuring modems and routers with Dynamic, Static IP addresses and setting up DHCP range.• Technical support within a busy customer focused environment.• Help customer setup wired and wireless network connections.• Support rural customers with home and small office networking.• Communicating with a diverse customer base to ensure effective services Show less

Auckland, New Zealand

India

Key responsibilities:• Assist customers with sales, product queries and choice • Connect customers with the RIGHT products • Repair and run test programs on computers and related equipment.• Identify IT faults, maintenance issues and potential IT maintenance issues • Provide end-to-end troubleshooting of problems in relation to Broadband, Dialup, Hosting, DNS and E-mail• Assemble, install and test some software and networks, update • Install and configure hardware… Show more Key responsibilities:• Assist customers with sales, product queries and choice • Connect customers with the RIGHT products • Repair and run test programs on computers and related equipment.• Identify IT faults, maintenance issues and potential IT maintenance issues • Provide end-to-end troubleshooting of problems in relation to Broadband, Dialup, Hosting, DNS and E-mail• Assemble, install and test some software and networks, update • Install and configure hardware and software • Resolve technical issues quickly and effectively • Promote and highlight suitable products• Ability to communicate and interact at all levels• Fast thinking and I take initiative when needed• The ability to achieve and exceed desired targets Show less

Contact Centre Level 3, Contact Centre, A

Diploma In Advanced Computer Science Level 7, Information Technology, A

Diploma In Computer Science Level 5, Information Technology, A

3 Years Diploma In Infornation Technology, Information Technology, A