Lisa Diamond Email & Phone Number

Boston, Ma, Us

Provide guidance to building and landowners with cell tower leases on their properties. Work to enhance revenue opportunities for lease buyouts and to negotiate with carriers to maximize business terms. Expert in the Telecom/Cell Tower industry for 17 years. https://diamondselltower.net/

Houston, Tx, Us

Boston, Ma, Us

• Negotiate business terms with building and tower owners for management, marketing, lease/sublease, and/or easement rights inclusive of full telecommunication rights to the subject properties for the installation of all types of communications infrastructure and carrier equipment and see such negotiations through to the full execution of an agreement. • Negotiate renewals of expiring agreements, renegotiate existing agreements and purchase recurring revenue streams from existing property owners with existing tenant revenue and third party management firms. • Build pipeline, forecast, maintain database, train others, work to incorporate and enhance processes and systems.• Ability to work in a high volume, time-sensitive environment.• Possess strong negotiating, closing and organizational skills necessary to meet $1.2M in annual revenue sales quota.

Boston, Ma, Us

• Responsible for managing a sales support team accountable for day-to-day operations and administration functions related to the rooftop segment of American Tower’s infrastructure portfolio. • Ensure all obligations in American Tower’s management agreements are met, resolving disputes related to these agreements and working closely with the Sales teams in their marketing efforts for collocations.• Assist in supporting all business development activities to identify new site opportunities and grow the rooftop portfolio. • Accountable for working directly with customers to add to existing equipment on sites and to resolve issues that may arise.

Boston, Ma, Us

• American Tower Corporation, Woburn, MA • Oversaw land lease obligations for a leading owner and operator of communications sites for the wireless and broadcast industry. Managed Site Financial Analysts who resolved vendor payment issues, performed complex account reconciliations and provided special reporting to landowners and internal and external customers. • Reviewed contracts to ensure accurate payments. Utilized Oracle A/P, A/R and Property modules, Accpac, Noetix and other financial systems to perform Revenue Share calculations and to process payments.• Successfully led a project to transition the entire American Tower A/P function from Atlanta to Woburn within three months.• Negotiated terms and settlements with landlords and managed site owners. • Performed monthly Internal Controls and departmental metrics and managed periodic audits.• Managed Customer Relations Department that services approximately 15,000 property owners across the US.• Managed Tower Database Function (OTM). Served as gatekeeper to ensure proper approvals and controls were in place to maintain the integrity of the tower database that is utilized throughout the company.

• Managed Sales reporting process, including Forecast Accuracy, Pipeline trending, and Account Manager Effectiveness. Supported Sales Team in resolving account disputes, and other customer-facing issues that required special attention. • Developed and implemented processes for Sales Management team to improve sales performance and to drive efficiencies within the organization, while maintaining high levels of customer satisfaction.

• Managed the overarching Operations Planning and Balanced Scorecard activity for Genuity. Coordinated development of the functional operating plans and worked closely with senior management to support overall business planning and strategic direction. • Integrated and maintained the service line operating plans and supported the annual Operations Planning and quarterly Balanced Scorecard cycles.• Automated process by coordinating with IT to develop and implement a system to track, report, and monitor Key Performance Indicators. • Developed curriculum and provided training to management in all functional areas. This process and system greatly enhanced cross-functional alignment and communication, and eliminated redundant efforts throughout the company.

• Managed and developed a department of 20 responsible for vendor management, telecommunications cost analysis and allocations, cost reporting, system implementation and project management. • Analyzed and processed for payment $900M of telecommunications circuit invoices annually. Performed circuit A/P function, including expense analysis and reconciliation of invoice variances. • Selected for GTE Corporations Chairman’s Leadership Award by executive management in recognition of outstanding results achieved through leading design and implementation of new inventory management database.

• Managed the customer billing department and related functions for a temporary staffing agency with more than 60 national sites, processing 4,000 weekly invoices and generating $180M in yearly revenues. • Established and executed special billing arrangements utilizing EDI (Electronic Data Interchange), magnetic tape and electronic third-party billing, resulting in improved data accuracy and reduced cost per transaction.• Assisted in consolidating billing functions for several newly acquired companies into our Corporate Operations Group, resulting in substantial cost savings and processing efficiencies.

Waltham, Ma, Us

• Managed the university’s in-house telecommunications student resale business, including A/P, A/R and collections. Generated invoices and reports, performed system upgrades, maintained tariffs and exchanges, reconciled accounting reports, prepared budgets, edited and executed daily programs and monitored solid state call detail recorders.• Developed and directed entire customer billing process including lockbox facilities, inquiries, service registration, on-line directory, collections, fraud investigation, microfiche process, etc.• Served as principal resource for developing, implementing and managing the elements of a VAX based Facilities Management System related to billing cost allocation and information services. • Responsible for remitting payment and accounting for all telecommunications vendor invoices. Supervisor of switchboard operations including staffing and training of personnel. Assisted with preparation of departmental budget and campus help-line function.

Bs, Business Management

Bachelor Of Science (B.S.) Business Management, Business, Management, Marketing, And Related Support Services