Lawanda Diggs Email & Phone Number

United States

Cyber Security professional serving as SME for the Air Force Intelligence, Surveillance, and Reconnaissance (ISR) with a focus on maintaining system accreditation and all required DIACAP/RMF documentation of C4I infrastructure assets in XACTA.· Develops and/or reviews for adequacy security artifacts and Body of Evidence (BoE) documentation that include, but not limited to Security Concepts of Operation, System Security Plans, Risk Assessment Reports, Plan of Action and Milestones, Configuration Management, Security Control Traceability Manuals, Standard Operating Procedures (SOP) supporting IA control compliance and Test plans.· Supports RMF continuous monitoring to ensure ISR systems/networks remain compliant with NIST IA controls and manage resolution of POA&M deficiencies.· Processes hardware, software, network, and system requirements (new/modifications) through security certification/approval processes defined by the Authorizing Official/Designated Authorizing Official with approval authority for the requirement · Reviews/archives system audit logs.· Provides media management support.· Manages user accounts creation/deletion and troubleshooting.· Executes assigned duties with emphasis on implementation and application of the Risk Management Framework (RMF) process for Intelligence, Surveillance and Reconnaissance (ISR) systems IAW National Institute of Standards (NIST) Special Publications (SP) 800-37, 800-53, 800-53A and Committee on National Security Systems (CNSS) Instruction 1253.

Provide Tier 1 and Tier 2 support based on industry standards, support clients for all system problems and anomaliesSupport trouble tickets submitted via the electronic problem reports systemPrepare member workstations for security accreditationInstall, configure, and maintain Windows operating systems and application software patches and service packsPerform printer software configuration and maintenance.

Suffolk, Virginia, United States

o Perform a variety of systems administration tasks and activities that are broad in nature including ACAS scan reviews, log audits, and general system maintenance.o Responsible for activities related to the administration and configuration of SQL & IIS Server Databases.o Manually apply patches that have been tested and approved as needed.o Assist a development team with the installation, configuration and administration of development, test and operational environments.

Chesapeake, Virginia, United States

o Designed, developed and managed IT security systems that met current and future business requirementso Supported Windows XP/7/2010, 1,000+ desktops, 1600+ users, and images for multiple sites, utilized active directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc. o Utilized VMware and virtualization for application compatibility issues. Maintained large enterprise environment of Servers and their applications.

Norfolk, Virginia Area

o Provided technical support for Windows Exchange, 2003 server virtual/physical and VMware; Managed outages, failures, and service degradation issues which included incident management, problem management, and detailed reporting. o Organized and remotely supported all software and hardware installation, repair, and maintenance activity performed.

Norfolk, Virginia Area

o Managed all onsite software and hardware installation, repair, maintenance on network desktops, laptops, printers; ordered and assembled parts for all repairs and managed an inventory of spare and salvageable parts.o Disseminated information to individuals or groups effectively, taking into account the audience and nature of the information; made clear and convincing oral presentations.o Identified problems; determined accuracy and relevance of information; used sound judgment to generate and evaluate alternatives and made recommendations.

Newport News, Virginia

o Managed software and troubleshoot workstations for digital faculty trainings worldwideo Troubleshot calls that support the ALMS helpdesk; Used Remedy and ATHD ticketing system to document issues o Implemented active directory for user accounts and configured end user accounts in Microsoft Exchange. o Kept track of automatic and self-generated service tickets to meet required SLA.

Bachelor’S Degree, Computer Information Systems

Activities and Societies: Alpha Kappa Alpha Sorority Incor.Received my degree in Computer Information Systems

Education record