Lloyd Dickson Email & Phone Number

Global, Us

Supporting clients with all their needs on OSX environmentImaged OSX systems using JAMF imaging and application server Supported OSX systems ranging from 10.9.x to 10.11.x Mobile Device email configuration for ios and androidupgraded SEP and Office from 2011 to 2016 version Coordinating with managers and HR simplified and managed the new hire process

Campbell, Ca, Us

Image and deploy syatems to speckInstall pots fax line and maintain voip shoretel phonesFront end desktop supportManage Engine ticketing systemInstalled software remotely using bomgar andRDP tools.Worked closely with team to achive goals.

Menlo Park, Ca, Us

Held many different positions at different companies doing contract work. Active Directory and exchange support. Network Administration and deployment. Configuring and deploying Win 8/7/XP machines in a corporate environment.

Glen Allen, Va, Us

Provided onsite support to over 150 clients onsite in primarily a windows 7 environment. Administered exchange directory and installed new network equipment. Cleaned up Active Directory and created new policy's to create a more robust and secure network. Deployed 20+ wise clients and re imaged mobile devices and computers to comply with company standards. Worked closely with network engineers to re design network and config to deploy deploy fiber to the whole network. Using solar winds network software to monitor baseline network up time. Advised management of possible changes that could enhance work experience.

Chennai, In

Global End User support team. Provided support to clients in mostly XP/7 environment. Installed auto-cad as needed. Configured clients computers to be upgraded system wide. Executed over 2000 upgrades in a 3 day period from Win XP to Win 7 and trained clients in groups how to use the new system.

Stanford, Ca, Us

System Administrator for housing and food departments. Maintained over 500 user accounts for staff and set up and configured well over 2000 student accounts. Using propitiatory help desk system to maintain and track tickets. Set up A/V for conferences and presentations. Provided excellent customer service to have close to 100% up time with out a problem. Re-imaged and imaged Win computers as well as Ubuntu Linux/ OSX. Trained students and faculty how to use new enrollment system. Made orders for new equipment and maintained inventory.

Madrid, Es

Support over 2000 clients in airport. Configured and deployed all new computers using Win7/XP and virtual images. Configured Network ports to communicate on 4 different networks at the same time. Set up security on computers according to policies. Maintained inventory and supply. Setup display screens and supported thermal printers according to Airline specs. Helped maintain database to be able to quickly resolve problems as they came up. Configured mobile and set bar-code scanners to talk to virtual images and local machine as well as network. Configured and maintained over 300 self help kiosks.

Richfield, Minnesota, Us

Customer service and face to face interaction with customersDiagnosed and advised which services are needed to customersRepairs to desktop and laptops with Win 7/Vista/XP/2000 and Mac OSX 10.3-10.6 Virus removal via command line and Proprietary toolsConfigured wireless networks to work with a variety of devices and computers. Installed new software by request and made recommendations Trained staff and customers on new technologies and software

Help end users in terminal servicesConnect to users remotely through spice works and Cisco vpnConfigure computers to work with terminal service environmentResearch and implement security standards across the CaliforniaFront end System administration in three locationsUse spice works ticketing system to track and advise etcHelp research and implement move from non-managed to managed server environment.Install new software as needed on remote and local computers.Introduced them to Ubuntu Linux OS set up and configureMAC OS X 10.4-10.5 set up and configure for terminal services and local use with printers and server installation

Rotterdam, Nl

Configured and deployed images to 25+ PC'sConfigured workstations to work with Cisco based VoIP telephones for customer service centerFront end AdministratorHelped users with various problemsWorked with network engineer to deploy and set up new infrastructure at new siteMapped and connected to Cisco switch ports according to assignment; Assigned roles to ports for certain configurations. Physically set up and removed server equipment from old location to new.