Respond to trouble tickets generated by the helpdesk provide hardware, software, and first level networking support for desktops, laptops, printers, scanners, signature pads, and various devices located within the hospital. Perform daily rounds of all units to engage in proactive maintenance & address any drive-by issues. Used network-based installation tools to deploy new PCs to nursing units and offsite practices. Remotely troubleshoot application and hardware issues with desktops… Show more Respond to trouble tickets generated by the helpdesk provide hardware, software, and first level networking support for desktops, laptops, printers, scanners, signature pads, and various devices located within the hospital. Perform daily rounds of all units to engage in proactive maintenance & address any drive-by issues. Used network-based installation tools to deploy new PCs to nursing units and offsite practices. Remotely troubleshoot application and hardware issues with desktops, laptops, and various other modalities & enterprise devices. Utilized ServiceNow ticketing system to create, track & resolve helpdesk tickets for any issues encountered while rounding. Show less

Respond to trouble tickets generated by the helpdesk provide hardware, software, and first level networking support for desktops, laptops, printers, scanners, signature pads, and various devices located within the hospital. Perform daily rounds of all units to engage in proactive maintenance & address any drive-by issues. Used network-based installation tools to deploy new PCs to nursing units and offsite practices. Remotely troubleshoot application and hardware issues with desktops… Show more Respond to trouble tickets generated by the helpdesk provide hardware, software, and first level networking support for desktops, laptops, printers, scanners, signature pads, and various devices located within the hospital. Perform daily rounds of all units to engage in proactive maintenance & address any drive-by issues. Used network-based installation tools to deploy new PCs to nursing units and offsite practices. Remotely troubleshoot application and hardware issues with desktops, laptops, and various other modalities & enterprise devices. Utilize ServiceNow ticketing system to create, track & resolve help desk tickets for any issues encountered while rounding. Show less

Imaged and prepared mobile devices for shipment nationwide during an enterprise technology refresh initiative. Additional responsibilities included staffing the call center as needed and assisting with resolving incident tickets that arose as a result of the newly issued equipment.