Linhdan Nguyen Email & Phone Number

East Brunswick, New Jersey

Acted as a liaison between the internal team and the clients. Managed top tier clients with high confidentiality. Successfully built relationships with clients after each project. Maintained strong focus and remained calm under the pressure of the deadline and during the event day. Flexible in solving unexpected problems and made decisions decisively. - Planned, executed, and coordinated events for up to 500 people.- Interviewed clients to establish the scope of work, determine timelines, and policy guidelines. - Evaluated event contracts and made detailed plans in preparation for upcoming events.- Fulfilled contractual obligations including budget administration, catering, vendors coordination, and more. - Conducted meetings with department heads to verify specific event requirements and to present plans for modifications when needed. - Responded to questions from clients, internal departments, and third-party personnel to validate relevant policies. - Reviewed, analyzed, and resolved issues with clients.- Prepared written reports on factual findings that identified opportunities for improvement after each event and developed recommendations for future events.- Researched federal and state laws to confirm that appropriate procedures were employed.

Provided assistance for various administrative needs including, but not limited to screen phone calls, and email inquiries. Maintained well-organized filings, in-coming & out-going mail. Managed complex calendar to monitor tasks and deadlines. Compiled expense reports and processed invoices and receipts through Excel. Researched educational information and created PowerPoint presentations.

Tarrytown, Ny

Managed front office’s clerical tasks including document organization, updating & managing sensitive information with discretion, responding to the clients’ inquiries, resolving issues, and more. Provided logistical support to visiting executives and coordinated with their assistants to arrange accommodations and transportation. Served as a gatekeeper for executive teams as well as providing administrative support. Assisted in operation improvement with steady outcomes. Worked with supervisor to train new employees and uphold a 4 diamond hotel standards.

Handled booking appointments. Answered all customer inquiries, explained various packages and promotions, and managed all cashier duties.

Warwick, Ri

Shadowed supervisors and teaching assistants and managed day-to-day operations in each department (front desk, housekeeping, and food & beverage). Effectively assisted hotel guests and team members when solving issues. Demonstrated hotel standards when interacted with the guests. Performed proper opening and closing procedures in each department.

Master Of Business Administration - Mba, Hospitality Administration/Management, 3.86

- Collaborated with group members to pitch a new operation model for 4 diamond awarded restaurant, Gracie’s. - Led and cooperated.

Bachelor'S Degree, Hotel & Lodging Management - Cocentration In Sales & Marketing Management, 3.79

Magna Cum Laude Graduate - Gathered and research information, data on topic of interest. - Worked with group members to present new.

Ib Diploma