David O'Flaherty, Ma Email & Phone Number

Washington D.C. Metro Area

Various software and hardware configuration and support which included applications like MS Office, the OS & AnyDoc on desktops and servers. This position had the major role of supporting the document capture and workflow systems that included support of fax services. Support included planning, design, installation and defect resolution. This position allowed for staying up-to-date with SQL Server for research and reporting, There was also the added responsibility of monitoring the domain… Show more Various software and hardware configuration and support which included applications like MS Office, the OS & AnyDoc on desktops and servers. This position had the major role of supporting the document capture and workflow systems that included support of fax services. Support included planning, design, installation and defect resolution. This position allowed for staying up-to-date with SQL Server for research and reporting, There was also the added responsibility of monitoring the domain servers with SolarWinds. Show less

· Imaging software and OS support: testing, patching, and performance tuning. · Level 1, 2 and 3 support for imaging software. · Jukebox & scanner support. · Reporting and incident resolution using SQL Server 2000/2005. · Training for end-users and technical staff.Assist with the daily operations and maintenance for a full-service document capture, workflow, andcontent management system. The system consists of over 80 Windows 2000 and 2003… Show more · Imaging software and OS support: testing, patching, and performance tuning. · Level 1, 2 and 3 support for imaging software. · Jukebox & scanner support. · Reporting and incident resolution using SQL Server 2000/2005. · Training for end-users and technical staff.Assist with the daily operations and maintenance for a full-service document capture, workflow, andcontent management system. The system consists of over 80 Windows 2000 and 2003 servers,associated network infrastructure equipment, Oracle Imaging & Process Management (formerlyStellent IBPM), Captiva InputAccel capture software, and BisCom fax servers all serving end-users in two cities. Duties include system maintenance, application installations & upgrades, network &workflow monitoring, metrics collection, and documentation, system analysis and design. · Business Process engineering. · Write needed documentation for project; e.g., functional requirements, statement of work, project plan, testing protocol. · Liaison to software resellers and integrators. · Design software specifications to meet business needs. · Hardware selection and setup. · System upgrades. · End-user training. · Stellent IBPM, Kofax SME and AnyDoc SME. · SQL Server 2000 and 2005 support. · Windows 2003 server support.Assisted in streamlining business processes using document management technology. My skillsallowed me to lead project teams and be the architect of new systems. I looked for creativetechnologies so that the customer got the most out of their document imaging system. Show less

Greater Atlanta Area

Conducted system analysis, design and business process engineering, ensuring efficient IT performance. Served as liaison between software resellers and integrators. Selected and installed hardware and system upgrades. Implemented training opportunities for end users.• Collaborated in streamlining business processes, utilizing content management technology • Ensured superior customer satisfaction by architecting new systems and employing innovative technologies expertise in managing… Show more Conducted system analysis, design and business process engineering, ensuring efficient IT performance. Served as liaison between software resellers and integrators. Selected and installed hardware and system upgrades. Implemented training opportunities for end users.• Collaborated in streamlining business processes, utilizing content management technology • Ensured superior customer satisfaction by architecting new systems and employing innovative technologies expertise in managing document imaging system. Show less

Washington D.C. Metro Area

· Project Management. · Business Process Analysis. · Forms capture and processing. · Hardware and software configuration and purchasing. · Windows server installation, configuration and maintenance. · Installation and configuration of imaging software. · Perform software upgrades. · SQL Server installation, configuration and support. · End-user support and training. · Track end-user incidents using Remedy. · Maintain print… Show more · Project Management. · Business Process Analysis. · Forms capture and processing. · Hardware and software configuration and purchasing. · Windows server installation, configuration and maintenance. · Installation and configuration of imaging software. · Perform software upgrades. · SQL Server installation, configuration and support. · End-user support and training. · Track end-user incidents using Remedy. · Maintain print servers and printers. · Fax server installation and support. · Disaster recovery planning.As the Lead Systems Engineer, my primary duty at CareFirst was the installation, configuration andmaintenance of the Stellent IBPM document imaging system. I assisted in replacing an outdatedimaging system and converting to a new system, which spanned from the beginning of documentcapture to long-term storage. It was also my responsibility to support the Windows LAN Show less

Infrastructure, setup and maintain Windows 2000/2003 servers, setup and configure desktops, assistend-users working on the company's Help Desk and maintain the network printers.; · Managed IT personnel: . Assign and prioritized tasks; . Establish policies and procedures for IT Dept; . Planned network improvements and set goals for their completion; . Engaged in team building for the Dept and promoted communication; .… Show more Infrastructure, setup and maintain Windows 2000/2003 servers, setup and configure desktops, assistend-users working on the company's Help Desk and maintain the network printers.; · Managed IT personnel: . Assign and prioritized tasks; . Establish policies and procedures for IT Dept; . Planned network improvements and set goals for their completion; . Engaged in team building for the Dept and promoted communication; . Coached and supported IT personnel. LAN and client support: . Troubleshoot hardware and software problems; . Support MS Office; . Monitor server performance; . Configure new servers and workstations; . Maintain network printers. · Business process analysis for document imaging and workflow implementation using SharePoint Portal Server, Ascent Capture, and SQL Server. · Purchase equipment and software. · Inventory tracking. · Desktop and mobile support. · PC component upgradeMy job duties at NWT involved several IT matters: managing personnel; bringing stability to theWindows LAN infrastructure; establishing uniformity in OS and desktop applications; updating theLAN to active directory; and supporting users. I was also in charge of planning and installing adocument imaging system for the A/P department using SharePoint Portal Server and Kofax Ascent Capture. Show less

Roswell, Georgia

· Install and upgrade document-imaging systems. · Coordinate and provide client consultations. · Provide technical support for software and hardware problems. · Assisted in critical problem resolution. · Arrange upgrades to existing document imaging systems. · Designed and implemented test systems for in-house development lab. · Supported and assisted with back-filling projects. · Offer product sales support.As a… Show more · Install and upgrade document-imaging systems. · Coordinate and provide client consultations. · Provide technical support for software and hardware problems. · Assisted in critical problem resolution. · Arrange upgrades to existing document imaging systems. · Designed and implemented test systems for in-house development lab. · Supported and assisted with back-filling projects. · Offer product sales support.As a consultant of document imaging systems I assisted customers in planning, configuring andmaintaining their systems. I was responsible for tracking the status of different systems at once bytelephone and on-site visits. I also gained experienced working with microfilm and microfichemachines. I supported the FilePower and Kofax Ascent Capture software applications. Show less

My experience in Operations gave me the chance to pursue a career in document imaging andworkflow. This was my first document management project, which was to centralize the A/P processat the sales center for this company. My responsibilities allowed me to be involved in many aspectsof implementation: conversion from a paper system, project planning, desktop support, softwareinstalls, and technical writing. · Provided desktop support for two sales centers using Optika's… Show more My experience in Operations gave me the chance to pursue a career in document imaging andworkflow. This was my first document management project, which was to centralize the A/P processat the sales center for this company. My responsibilities allowed me to be involved in many aspectsof implementation: conversion from a paper system, project planning, desktop support, softwareinstalls, and technical writing. · Provided desktop support for two sales centers using Optika's FilePower. · Performed client installations. Show less

I had 2 job positions at Georgie-Pacific· Responsible for changes to Powerflow (workflow) configuration. · Created User Manuals for FPmulti and Powerflow. · Managed various aspects of facility operations including invoicing, Accounts Payable, Accounts Receivable, and inventory control. · Provided PC support. · Supervised personnel.; My first computer job began with this position. I was responsible for all the daily input… Show more I had 2 job positions at Georgie-Pacific· Responsible for changes to Powerflow (workflow) configuration. · Created User Manuals for FPmulti and Powerflow. · Managed various aspects of facility operations including invoicing, Accounts Payable, Accounts Receivable, and inventory control. · Provided PC support. · Supervised personnel.; My first computer job began with this position. I was responsible for all the daily input andmaintenance of a System 36. I progressed in my experience with desktop PC's, client support andserver operations. I also learned about basic accounting such as payables, receivables, inventory, etc.During my employee with Georgia-Pacific I attended a course in accounting at a local college to helpme in my duties. · Operated an IBM System 36. · Responsible for billing, stock receiving, and inventory control. · Served as LAN Manager. · Provided PC support to office staff. Show less

· Responsible for changes to Powerflow (workflow) configuration. · Created User Manuals for FPmulti and Powerflow. · Managed various aspects of facility operations including invoicing, Accounts Payable, Accounts Receivable, and inventory control. · Provided PC support. · Supervised personnel.; My first computer job began with this position. I was responsible for all the daily input andmaintenance of a System 36. I progressed… Show more · Responsible for changes to Powerflow (workflow) configuration. · Created User Manuals for FPmulti and Powerflow. · Managed various aspects of facility operations including invoicing, Accounts Payable, Accounts Receivable, and inventory control. · Provided PC support. · Supervised personnel.; My first computer job began with this position. I was responsible for all the daily input andmaintenance of a System 36. I progressed in my experience with desktop PC's, client support andserver operations. I also learned about basic accounting such as payables, receivables, inventory, etc.During my employee with Georgia-Pacific I attended a course in accounting at a local college to helpme in my duties. · Operated an IBM System 36. · Responsible for billing, stock receiving, and inventory control. · Served as LAN Manager. · Provided PC support to office staff. Show less

Ba, Philosophy/Psychology

Activities and Societies: University Choir Earned a Bachelor's of Arts degree in philosophy and psychology.

Ma, Theology

Studied for a Masters of Arts degree in Theology

Information Systems Management

Took classes towards a Graduate Certificate for Information Systems Management

High School Diploma, Ap Courses

Activities and Societies: Glee Club, Chemistry lab assistant, Library assistant, Drama club. Boarded my last year.