• IT Project Management, Company’s Strategic Projects Governance• Demand and Release Management Project Coordinator• Project Portfolio Review and Statistics Review• R&D projects governance• Company’s Jira projects admin and flow designer

System Analyst & System Development ExpertProject Management Profession, IT Project Management, Integration ProjectsWorkflow design, test design, process improvementJIRA, EBA, ServiceNow, Sharepoint Management Omnichannel,Click & Collect ProjectsPayment Systems Projects Contract, Vendor ManagementIT Service Management, design ITSMWeb Security Process, E-commerce and credit cards security processDigital Marketing, Google AnalyticsCertified Ethical Hacker ( CEH )ITIL Foundation, COBIT 5, ISO 27001 systems entry levelInternal, External IT audits, Documenting procedures, work close with quality experts IT Budget process, preparing, following, reportingIT Procurement

• Complete system development lifecycle from project inception through operations and maintenance• Managing project scope and change in business requirements• Monitoring, evaluating and reporting on project quality and performance• Managing directory services with 150 server and 1200 client, managing corporate communicating systems like Exchange, Lync, BES, SharePoint• New technology implementation projects, working with consultants• Product and system upgrade projects, versioning documentations, working with consultants• Ensuring information strategy aligned with business goals and objectives• Development of information security policy and procedures• Managing document classification and data loss prevention processes as well as rights management services• ISO 270001 information security certification process studies• COBIT5 compliance studies• IT Risk management and risk assessment documentation• Manage antivirus platform and end point security and encryption• Collecting administrative logs for security breaches, log user file activity and log system for legal requirements• Manage network storage and user file access by CIFS protocol• Maintaining secure SSL VPN connections both for mobile users and consultants• Manage web access queries and reporting by Fortigate UTM• Managing guest wireless platform and users automatic wireless VLAN authentication from corresponding organizational unit identifications• Using network monitor tools, define threshold values for platforms performance and resolve issues• Managing mobile device management platform• Manage backup and restore operations to maintain business continuity• Leading Koctas’s disaster recovery project• Performing all IT buying activities• Preparing yearly IT budget and follow closely through the year• Procurement management including contract management with suppliers

• Client and server system support for customers, as a Compaq/HP ASE certificate owner• Consulting and on-site support for customer systems• Upgrade clients, servers and system platforms• Implementing new solutions and new technologies in printing systems• Manage Citibank’s outsourced on-site support project through directing team and resources

• Maintaining all IT operations and support in Turkey site of a multinational health company• Maintain server and client computers running with latest software and applying updates• Lotus Notes usage support for client computers• Troubleshoot and resolve general software and hardware issues• Collaborated with the global team to resolve IT support cases

• Importing, storing, marketing and distributing IBM products to dealers as an authorized distributor• Providing product specifications and train sales department• Reporting product management activities to product manager and general manager

• Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments• Contributed to merchandising ideas at team sale meetings• Worked as a team leader to provide the highest level of service to customers• Maintained friendly and professional customer interactions• Verified that all merchandising standards were maintained on a daily basis

• Directed and supervised employees engaged in sales, inventory-taking and reconciling receipts• Reorganized the sales floor to meet company demands• Determined staff promotions and demotions, and terminated when necessary• Completed weekly schedules according to payroll policies• Trained staff to deliver outstanding customer service• Worked closely with district manager to formulate and build the store brand

• Marketing and channel sales of computer parts to dealers as a distributor company• Delivered exceptional account service to strengthen customer loyalty• Following product improvements analyze customer needs and try to fill within product range• Implemented and evolved strategies to target new business opportunities and new markets• Estimated and quoted prices, credits and contract terms, warranties and delivery dates• Negotiated details of contracts and payments and prepared sales and order forms