o Architect and administrator of Zabbix services monitoring 5000 servers collecting 11,000 newvalues per second on 700,000 monitored items. Build custom monitoring for BigIP F5,RabbitMQ, and VMWare services. Create SELinux policies as needed. Currently buildingnew Zabbix instance in AWS with Terraform on EC2 and RDS Aurora MySQL.o Co-administrator of two ELK/Elastic stacks, one on-prem (3 masters and 28 data nodesindexing 1.4 billion documents and 400 GB per day) and one in AWS. Passed ElasticEngineer 1 and 2 courses in October 2018.o Author and maintain Chef cookbooks to automate the installation and management of Zabbix,Elastic, and other products and services. Utilize Automate, Git, Jenkins, Artifactory.Attended ChefConf 2016.o Author and maintain code (Bash, DOS batch, Perl, PHP, Python, and Ruby) to extend,automate, and integrate services (All code stored in git repositories.) Use curl, rest, json,xml, regex, etc. where appropriate. Document processes and procedures in Confluence.o Administrate and utilize New Relic (current), DynaTrace, and TrueSight for APM needsincluding synthetic checks for service availability and profiling for app performance.o ServiceNow Administrator with emphasis on Event, Alert, flows/subflows, and Incident.Refactored and streamlined integration with Zabbix. Reduced number of event rules, alertrules, and subflows by 90% while improving quality of Incidents and reliability. CompletedServiceNow System Administration class in July 2014.o Lead team in adoption of Agile methodologies and other strategies that allow for delivery ofquantifiable business value with a high level of job satisfaction.o Inaugural member and contributor on DevOps team tasked with completely re-architectingand re-implementing core company infrastructure and services.

Lead internal support services providing solutions to enable our Agile practices and bridge the needsof 70+ developers with those providing key infrastructure services. Streamlined and automatedprocesses and systems. Created the Developer Technical Council to facilitate developers havingdirect participation in IT conversations and decisions.

Architected, developed, automated, and maintained software and systems to accurately andefficiently analyze, process, store, and retrieve billions of records in a high-volume data center.Copious experience working individually and as a member of a team to reach common goals. Keymember in adoption of extreme programming and Agile methodologies in our organization.

Responsible for all business and technical decisions and all customer interactions of this successfulfull-service on-site computer consulting service.

Support of on premises end-users and back-end IT services and infrastructure.

Lead, trained, and coached team of six Support Specialists.

Instrumental in defining need and purpose of second tier and first person to receive this title.Responsible for all written support communication and the systems facilitating same. Architected,built, and administrated 28-line BBS. Automated and streamlined electronic written support.

Provided detailed troubleshooting and customer support in busy call center.