It is my duty to assure proper resolution of IT trouble tickets within SLA by managing relations in conjunction with managed service providers. I am devising and sustaining IT department budget for expenditures and capital expenses with reducing cost experienced by IT department. I am administering relocation and integration of a purchased manufacturing plant into the Anomatic network infrastructure by reinforcing standards for enhancing IT infrastructure reliability and network security.• Prepared for failover to let high availability allowing for more than 99% uptime• Led all facets of information technology in an environment, including more than 30 servers and numerous websites.• Consulted with the executive team on integrating latest technologies to facilities company's operations and control company's cost.• Designed and installed ASA firewalls to deliver enhanced security.• Reduced cost by negotiating and finalizing contracts and statements of work with vendors.• Improved network security, altered management, and on-boarded/off-boarded employees by designing and reinforcing several IT policies.• Developed and installed infrastructure by utilizing iSCSI SANs and multiple hosts with VMware to assure failover, which resulted in increasing uptime.• Implemented Darktrace appliances throughout all sites to maximize network and email security by leveraging AI and autonomous response for isolating all threats on the network.• Assured safe and secure operations within Anomatic by designing, configuring, and installing a secure network with limited availability for manufacturing IoT devices and robots.

It was required from me to chair multiple projects at any time for several customers as well as steered projects on track to meet project deadlines and conclude within budget. I have acted as a proficient mentor for all staff members of the TSD by directing on solving complicated technical issues and making informed decisions to satisfy project deadlines and achieve client satisfaction.• Single-handedly increased the utilization of project team and sales of project work that allowed the department to be profitable for the first time in 3-years of existence.• Formulated and implemented infrastructure upgrades to ameliorate infrastructure stability and security, while functioning with clients and account managers.• Assisted in generating strategic business plans for the TSD, resulting in maximizing service offerings that increased revenue and growth of market share.• Leveraged server virtualization with SAN technology to successfully enforce new infrastructure for most respected clients in multiple locations, supporting high availability and business continuity.

I led the accountability for leadoing staff on solving complex technical issues and making informed decisions to satisfy client needs, while operating as a professional mentor. I have managed information systems for some of the company’s highest-profile clients, standardizing computers, and server and networking equipment to facilitate troubleshooting and maintenance.• Enhanced 30% of engineers' utilization by spearheading efforts and increasing efficiency and productivity in day-to-day duties to meet contractual obligations and SLA's.• Monitored all 3 Tiers of support, coordinated resources for projects and support, and trained subordinates to manage day-to-day operations of Network Operation Center.• Collaborated with clients, management team to deliver vision and direction for all facets of IT, which included new technologies, upgrades, and best practices.• Conducted week-based and quarter-based ticket and customer satisfaction surveys to devise and reinforce standard operating processes in the Network Operation Center, resulting in expanding and maintaining a very high level of customer satisfaction.• Implemented and configured LabTech remote monitoring system and integrating with Connectwise PSA, assisted system management, and allowed engineers to become more proactive, resulting in increasing customer satisfaction with greater system stability.

- Manage the network infrastructure to ensure high availability and increased security, consisting of 38 servers, 10 Cisco routers, and 4 PIX firewalls.-Direct all patch management processes and regular security audits to guarantee application, network and server securityWork with vendors to ensure the availability of services used by the company’s customers.

Direct all aspects of information technology in an environment comprised of 45 servers and multiple sites.Interact with management to gain an understanding of the business needs and develop networking solutions which contribute to the accomplishment of corporate objectives.Safeguard company assets by controlling network data access, implementing comprehensive disaster recovery provisions, and blocking non-business use of the Internet.Developed and managed department budgets for capital and project expenditures