Luis Del Rio Iv Email & Phone Number

San Jose, California, United States

Facebook @ Menlo Park

Managed Windows update deployments across client laptops using System Center Configuration Manager (SCCM), ensuring the quality and stability of updates before rollout to prevent issues from affecting the fleet. Successfully migrated SCCM to a new datacenter and primary site with zero disruption to operations.Provisioned and installed monthly updates for AWS Workspaces and EC2 golden images for end users across multiple regions, maintaining consistency and reliability. Configured Group Policy Objects (GPO) and Active Directory groups in the cloud to manage site updates and user configurations.Assisted in the testing, creation, and updates of mobile device profiles via MobileIron, and led the migration of mobile users to the new WiFi SHAv2 infrastructure by conducting thorough batch testing before full deployment. Upgraded and installed on-premises servers for internal Mobile Device Management (MDM), ensuring the security and integrity of company endpoints.

Apple @ Sunnyvale

Collaborated with team members to identify process bottlenecks and opportunities for automation, streamlining operations through scripting and automation. Managed triage for production website Apache redirect requests, developing efficient regular expressions to create concise redirect rules and eliminate redundancies.Handled confidential project access requests for new hires and team members, ensuring accurate permissions and maintaining project disclosure records. Leveraged SVN repositories and Jenkins build jobs to effectively manage build and production systems.Enhanced workflows by developing complex shell scripts to automate tasks such as QA testing, SVN push, SVN diff, and logging outputs/errors, significantly improving efficiency and reliability.

San Francisco Bay Area

Application Support LeadContinued to perform duties from previous roles, while stepping into a leadership position.Led a team of four in daily operations, providing guidance and support to ensure smooth workflow.Oversaw and contributed to the migration of a large data warehouse from Oracle to MySQL, delegating tasks and ensuring a seamless transition.Developed an in-house Windows-based ticket creation system, integrating it with existing user login data. The system featured procedurally generated drop-down menus and text boxes, allowing users to submit support requests with screenshots and additional information.Load TestingDesigned and implemented load testing procedures using JMeter, an open-source software tool.Analyzed website performance metrics and optimized backend parameters to meet company performance standards.

San Francisco Bay Area

Full Stack Linux/Apache/MySQL/PHP DeveloperDesigned and implemented internal applications to support the IT department, enhancing operational efficiency.Led the migration of the company's service department system from an outdated Remedy ticketing system to an open-source SugarCRM application.Transformed the cafeteria menu system from a physical display to a dynamic digital menu system, enabling real-time updates of prices, specials, and item availability across three large screens.Developed a PHP application to streamline the process of locating and correcting unbalanced invoices in the MySQL database.Software EngineerDeveloped a software lock for Windows machines, restricting user access to essential data and preventing the launch of unsafe applications or accidental deletion of shared files.Created a menu-based system that allowed users to launch specific applications with tailored environment settings, ensuring proper configuration before use.Built a database-driven daily checklist application using AutoHotkey to improve accountability and ensure timely completion of scheduled tasks.Database AdministratorManaged the ongoing migration and balancing of sales invoices to a new MySQL database, ensuring data integrity.Identified and resolved production issues caused by missing indexes or inefficient SQL code, optimizing performance.Led the migration of the company’s credit card MSSQL database to a new physical location, implementing synchronous master/slave replication and log shipping to an offsite location for redundancy.Managed MSSQL table fragmentation to maintain optimal database performance and speed.

San Francisco Bay Area

Collaborated with a team to manage a district of remote retail locations and maintain several hundred on-site Linux servers. Performed system hardware upgrades and routine maintenance to ensure optimal performance.Implemented server health monitoring by developing custom Nagios plugins, enhancing system reliability. Created and optimized Bash scripts to automate routine release procedures and streamline the deployment of development releases to the company production website.Provided remote troubleshooting and repair support for offsite machines, guiding technicians through the necessary steps to restore server functionality.

Computer And Information Sciences And Support Services

I studied additonal subjects through Mission College. This includes various programming languages such as, PHP with MySQL, Bash Shell.

Education record