Liam Thompson Email & Phone Number

England, United Kingdom

England, United Kingdom

Remote

Brighton, United Kingdom

Coordinated medical cover for events across the South East of England. Developed effective lines of communications and built positive relationships with volunteers and customers. Created and maintained contracts with event organisers. Represented the company at high profile meetings with clients and within Safety Advisory Groups.- Prospered new contract with motorsport client through opening up internal discussions across region boundaries. This secured a regular and financially… Show more Coordinated medical cover for events across the South East of England. Developed effective lines of communications and built positive relationships with volunteers and customers. Created and maintained contracts with event organisers. Represented the company at high profile meetings with clients and within Safety Advisory Groups.- Prospered new contract with motorsport client through opening up internal discussions across region boundaries. This secured a regular and financially important client. Without the effective communication I displayed, this client would have been forced to seek other medical providers.- Created a new tendering bid for a client worth in excess of £60k by analysing previous contracts and gathering information (including relevant company documents), then reviewing previous levels of medical cover. This also highlighted past contract and quote inconsistencies that could then be addressed through open discussion.- Worked with volunteer team to coordinate the entire medical cover for London's New Year's Day Parade. This involved a high levels of problem solving with sourcing ambulances and other medical vehicles across the region whilst securing volunteers of sufficient driving level.- Successfully handled heavy work loads by managing contracts, creating quotes, and coordinating volunteer/ vehicle provision for multiple clients.- Successfully managed a extremely heavy work load, while temporarily short on team members. I maintained customer and volunteer relationships across Hampshire, Sussex, Kent and Surrey. This meant being organised and adaptable enough to switch mindset between customers. I maintained an organised approach within Microsoft Outlook by creating folders for different areas and using rules to automate where incoming emails arrive. Along with this, I utilised Microsoft OneNote for individualised task lists and high profile clients. Show less

Coordinated event medical cover for community based events within Kent and East London with strict deadlines. Assessed and advised event organisers on appropriate medical cover at their events. Supported Delivery Manager with inducting new Event Administrators through training to use our online management system and processes.I also built strong relationships with customers and volunteers which supported open and effective communication channels.

Brighton And Hove, England, United Kingdom

Managed incoming customer enquiries with a focus on ticketing issues utilising a CRM WordPress tool. Moved to face to face role for event days, resolving customer complaints, concerns and ticketing issues with a 100% success rate. Empathised with customers and used a calm approach to support customers and ensure their experience of Brighton Pride was positive.

Brighton, United Kingdom

Supported each company Director with managing incoming enquiries from all customers via phone and email. Owned the administration of campsite through filing bookings. Organised volunteer sign ups into timetables for preparation of the main event and coordinated into teams.

Cambridgeshire

Oversaw the promotions and marketing of all events with detailed press releases and maintaining information of company websites. Managed customer liaison for venue space and booked customers in, following up with invoicing and maintaining finance.

Fenland

March

Bachelor’S Degree, Hospitality And Event Management, 2:1

Activities and Societies: For my PR module I undertook a placement with Children’s Respite Trust to make a meaningful and measurable.

Level 2 Nvq, Live Events And Promotions, Distinction