Marcelo Lopes Email & Phone Number

Rio De Janeiro, Rio De Janeiro

- M365 assisted operation.- Azure assisted operation.- Veeam Backup Assisted Administration.- Administration of VMware Hypervisors, vCenter and Site Recovery Manager.- Symantec Endpoint Protection Manager 12 and 14 administration.- Sophos Endpoint Protection Administration: Intercept X, EDR.- Maintenance on Microsoft Windows 2008/2012 servers and 2008 tools (Active Directory, DHCP, DNS,Fileshare, WSUS).- Maintenance/Installation/Moving of Dell Power Edge Servers, Cisco/Dell Switches and Dell Storages(Compellent, Unity, Power Vault and CX4).Dell SonicWall TZ and NSA Firewall Operation.- Operation and support in the maintenance of VoIP telephony system and outsourced mailboxes.- Network asset monitoring with PRTG Network Monitor.

Rio De Janeiro, Rio De Janeiro

- Administration and monitoring of safe room maintenance (fire-fighting systems, presence sensors,air conditioning, energy), access control, structured cabling with a specialized company andimplementation of improvements in RackUnit controls, energy and air conditioning of its own DataCenter.- User support and workstation administration (Windows 7 to 10, Office, Outlook, VPN, DigitalCertificate), KVM Switches, CCTV, Telephony and Symantec Endpoint Protection 12 and 14 antivirusserver.- Organization and control of documentation in accordance with ICP-Brasil, Symantec, ISO 9001, ISO27001 standards and evaluation of technical reports related to Data Center infrastructure preparedby suppliers.- Participation in the definition of business rules and regulations for the construction of a ContingencyData Center, monitoring the work with the contractor.- Participation in projects to install Generators/UPS in the main office; Corporate VoIP system; VMwarevirtualization with Site Recovery Manager; definition of business rules for the access control systemand implementation of an energy management system with expansion of the Data Center's climate/energy capacity;- Office moving project management and leadership in a network asset moving project withsupervisor guidance with the specialized company.- Support to the network team in the maintenance and configuration of servers and switches.

Rio De Janeiro, Brasil

- Fulfillment of service requests and incident resolution- Videoconferencing system administration (Polycom)- Maintenance of Windows 7, Vista and XP desktops- Configuration of email accounts (Lotus Notes Client) and escalation of demands to other areas ofthe company

Brasilcap Capitalization Sa

- Function of Service Center in the Fulfillment of Requests and Incident Resolution, solving in the firstcontact, more than 85% of Service Orders with a satisfaction level greater than 80%, also acting inthe Problem Resolution process.- Technical Management of Desktops and mobile devices, contributing to the maintenance of theinfrastructure of the production and contingency environment, highlighting the real-time monitoringand inventory of hardware and software assets, distribution of software updates, creation andmaintenance of the life cycle of system images, prospection of microcomputer products and therelationship with several suppliers.- Externalization of the team's tacit knowledge through the elaboration of more than 200 proceduresand work instructions, contributing to the creation of organizational knowledge.- Fostering the creation of a Knowledge Base (KEDB) to record workarounds and definitive solutions tofaults, writing more than 90% of the articles, contributing to the reduction of the Mean Time toRestore Service (MTRS) and Mean Time To Repair (MTTR).- Exceeding expectations in communication and in the relationship with users and suppliers of the CallCenter, contributing to the reduction of the MTTR of the MTRS.- Active participation in the identification of improvement opportunities.- At the desktop level, I have participated in projects such as Operating Systems Migration, OracleDatabase, Lotus Notes Mail Client, Microsoft Office and the Deployment of SAP and System CenterConfiguration Manager 2012.- Participated in the proactive problem analysis team, performing analysis of incidents that occurredin the desktop environment, defining the prioritization in the treatment of incidents and problemsbased on the Pareto Diagram.

- Technical responsible for the Niterói unit, performing the physical and logical maintenance of theLAN network, maintenance of computer equipment (desktops, monitors and printers).- Application of backup system and security policies.- Working together with remote support for outsourced system maintenance, Windows Server 2003administration (Active Directory, DNS, IIS) and Debian 4 server administration notions, deployment ofGNU/Linux stations (Debian, Red Hat, Kurumim, OpenSuse) and Windows XP.- Deployment of Knowledge Base and technical instructions, using CMS Joomla.- Supervision of trainees in the competence of assistance in technical maintenance.- Responsible for at least 3 groups of 40 students, performing training in Maintenance onMicrocomputers.

Mcsa Windows Server 2008

Mba It Project Management - Pmi View, Project Management

Bachelor'S Degree Information Systems, Systems Analysis: Emphasis On Information Systems

Electronics Technician, High School And Electronics