Le Thi Hue Email and Phone Number

WORK EXPERIENCE• Provided comprehensive technical support to MindX staff for the use of CRM, LMS, website, and other management systems (Sales & Operations, Marketing, Finance & Accounting, R&D, Teaching, etc.).• Managed and diagnosed network issues with technical teams to ensure stable connections for the entire system.• Ensured the smooth operation of timekeeping machines, collaborating with vendors to monitor and maintain them regularly to prevent issues.• Worked with external providers such as Microsoft, Freshdesk, Bizfly, Bravo, VCCorp, Growth Flex Money, Telecom Dong Duong, QQ, Stringee, Omi Call, Wesign, Misa, and FPT (mobile numbers) to ensure outsourced systems that support users remained stable. Responsibilities included monitoring, maintaining, and troubleshooting issues.• Supported security management through Microsoft: provided consulting, set up security systems, and managed user accounts on the Microsoft platform.• Managed and processed user support requests through the Freshdesk ticket system, ensuring timely and accurate resolution.• Guided users and stakeholders on product features, offering advice and helping resolve difficulties encountered during use.• Participated in User Story meetings to contribute ideas, vote on features, and estimate completion times. Participated in demo sessions for quality assurance (QA) testing to ensure new features meet quality standards and deliver effective use.• Assisted in launching new products in collaboration with Associate Product Owners and Product Owners, introducing new features and training users to ensure effective use.• Collected feedback from users and participated in product development team meetings to provide insights from the user perspective.• Flexibly handled ad-hoc requests from users and stakeholders.