Professional Experiences:Analytics, Back-Office Accounting and Operations Support• Analyze Global Travel Data for Fortune 100 companies recommending money saving suggestions based on client travel history and KPI’s. • Analytics experience utilizing proprietary analytics platform. Strong skills in gathering, mining and analyzing corporate travel transient and group data.• Certified ARC Specialist for over 12 years.• Developed Back Office Accounting procedures for newly created Corporate Travel Department. Created and wrote Operating Manual for ARC and TRAMS daily, weekly, monthly and quarterly processes.• Designed and created TRAMS Back Office reports for client badged Travel Analysts and Credit Card Reconciliation Specialist.• Assisted CC Reconciliation Specialist with matching non-GDS vendor and merchant charges by researching back-office accounting systems, GDS and interfacing directly with merchant contacts.• Maintained a highly successful Debit Memo dispute percentage saving the client thousands of dollars.• Created and maintained Database to track all unused Non-Refundable Tickets for top Fortune 100 Company.• Provided Operations Support as a SABRE Ticketing and Refund Specialist.• Trained new hires on SABRE ticketing and invoicing procedures.• Meetings/Groups experience working as Travel Counselor for IBM Groups as well as QC/SABRE Ticketing Specialist in Meetings and Incentives Dept. in Dallas TX.